What are the responsibilities and job description for the Overnight Guest Services Agent - Waldorf Astoria Park City position at Waldorf Astoria Hotels & Resorts?

Waldorf Astoria is looking for an Overnight Guest Services Agent (Full Time) to join the Front Office Team in Park City!

At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

Classification : Full-Time
Shift : Overnight, typically from 11PM to 7 : 30AM - must be available to work weekends and holidays.
Pay Rate : $20 per hour plus full-time benefits.

The ideal candidate will have the following :

Passion and willingness to learn

Positive attitude and someone who makes our guests smile

Genuinely friendly and caring

Enjoys working as part of a team

Ability to handle multiple tasks at one time

Excellent communication and organization skills

Ability and eagerness to consistently delight and satisfy our guests

Want to learn more? Hotel Website, Hotel Instagram, Facebook, YouTube

What will I be doing?

As the Overnight Guest Services Agent, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage

Ensure credit card system reconciles to daily transaction lists

Schedule, assign daily work, inform and train team members

Monitor, observe and assist in evaluating team member performance

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes :

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including :

Access to your pay when you need it through DailyPay

Health insurance

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Go Hilton travel discount program

Best-in-Class Paid Time Off (PTO)

Supportive parental leave

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

LI-LR2

Salary : $20

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Overnight Guest Services Agent - Waldorf Astoria Park City

What are the responsibilities and job description for the Overnight Guest Services Agent - Waldorf Astoria Park City position at Waldorf Astoria Hotels & Resorts?

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