What are the responsibilities and job description for the Event Manager - Waldorf Astoria Monarch Beach Resort position at Waldorf Astoria Monarch Beach Resort & Club?
Join us in Orange County, California and live in one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene.
The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for an Event Manager to join the Events Team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.
In this role, you will be responsible for event documentation such as creating diagrams, menu planning and building BEO's. You will also coordinate the events with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of group and social events.
The ideal candidate will have luxury experience and at least one to two years of hotel related experience at manager level. It would be advantageous to have corporate event experience. Delphi FDC and OnQ experience is preferred.
Want to learn more? Hotel Website, Facebook, Instagram
What will I be doing?
In this role, you will craft events with creativity to maximize revenue and enhance the event experience. A crucial aspect is the maintenance of established relationships with corporate and group accounts. Your responsibilities encompass documenting events and liaising with hotel departments and clients to guarantee uniform, superior service during all stages of the events. You will pinpoint opportunities to boost revenue through upselling and offering additional features to produce outstanding events. Moreover, you will serve as the main point of contact for the event planner following the initial handover at the venue.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Work Locations
Waldorf Astoria Monarch Beach Resort & Club
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Catering and Event Services
The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for an Event Manager to join the Events Team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.
In this role, you will be responsible for event documentation such as creating diagrams, menu planning and building BEO's. You will also coordinate the events with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of group and social events.
The ideal candidate will have luxury experience and at least one to two years of hotel related experience at manager level. It would be advantageous to have corporate event experience. Delphi FDC and OnQ experience is preferred.
Want to learn more? Hotel Website, Facebook, Instagram
What will I be doing?
In this role, you will craft events with creativity to maximize revenue and enhance the event experience. A crucial aspect is the maintenance of established relationships with corporate and group accounts. Your responsibilities encompass documenting events and liaising with hotel departments and clients to guarantee uniform, superior service during all stages of the events. You will pinpoint opportunities to boost revenue through upselling and offering additional features to produce outstanding events. Moreover, you will serve as the main point of contact for the event planner following the initial handover at the venue.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
- Organize, plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone, email, written documents or in person.
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
- Demonstrate knowledge of job systems, products, systems, and processes.
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
- Selling and influencing both internal and external clients.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs.
- Regular attendance.
- Minimum Years of Experience: one (1) year Hospitality related experience at manager level.
- Knowledge of the hotel property management systems (Delphi.fdc)
- Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment.
Work Locations
Waldorf Astoria Monarch Beach Resort & Club
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Catering and Event Services
Salary : $75,000 - $85,000
