Housekeeping Coordinator - Waldorf Astoria New York

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Housekeeping Coordinator to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

As a Housekeeping Coordinator, you will play a crucial role in ensuring the seamless operation of our Housekeeping department, acting as the central hub for communication and organization. Your attention to detail and ability to multitask will directly impact the guest experience, helping to maintain the highest standards of cleanliness and service. By efficiently dispatching requests and providing office support, you will contribute to our aspiration for Forbes 5-Star excellence, ensuring that every guest room and public space reflects the luxury and refinement expected at Waldorf Astoria.

What will I be doing?

• Provide dispatching services and administrative support to ensure efficient housekeeping operations
• Answer incoming calls, respond to guest and team member inquiries, and dispatch appropriate service in a timely, professional, and courteous manner
• Utilize and maintain the work order system and property management system, including logging service requests, initiating and closing work orders, and generating reports
• Coordinate with Housekeeping and Property Operations teams to ensure that vacant rooms are ready for guest arrival and communicate status updates to the Front Office
• Monitor and respond to emergency calls and alarm systems to maintain guest and team member safety
• Assist with office administration, including scheduling, payroll processing, inventory tracking, equipment maintenance, and guest feedback management
• Ensure that all tasks align with Forbes 5-Star service standards, emphasizing precision, efficiency, and guest satisfaction
  
  
  

The rate of pay for this role is $40.00 - $41.00 and is based on applicable and specialized experience.

What are we looking for?

We are seeking a highly organized and detail-oriented Housekeeping Coordinator with a strong understanding of luxury housekeeping operations to support the seamless coordination of our housekeeping team. The ideal candidate is proactive, thrives in a fast-paced environment, and is committed to delivering Forbes 5-Star level service. This role requires exceptional communication skills, the ability to multitask, and a passion for hospitality.

The ideal candidate has...

• Previous housekeeping administrative experience in a luxury hotel setting
• Strong understanding of housekeeping operations and service standards at a Forbes 5-Star level
• Experience with property management systems and work order tracking software
• Excellent organizational and communication skills, with a keen attention to detail
• Ability to prioritize and manage multiple tasks in a dynamic environment
• A guest-focused mindset with a commitment to exceptional service
• Full availability, including weekends and holidays
  
  
  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment.
  
  
  

Work Locations

The Waldorf Astoria - New York

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Housekeeping and Laundry