Multi-unit Operations Partner

Overview
About Us:
Waldo's Chicken & Beer is a Southern-based company out of Nashville, rapidly expanding and bringing our scratch-made, delicious Southern comfort food and extensive craft beer selection to communities near and far. We pride ourselves on serving the highest quality food and drinks in a lively, welcoming atmosphere. As a quickly growing restaurant brand, we’re looking for a driven, experienced Operating Partner to help lead our team and manage the day-to-day operations of our locations.

Position Overview:
As the Operating Partner at Waldo's Chicken & Beer, you will be the key leader responsible for overseeing daily operations, leading the team, and driving the success of the restaurant. This is a hands-on leadership role that involves ensuring the smooth operation of all aspects of the restaurant, including team development, financial performance, customer satisfaction, and operational efficiency. We are looking for a leader with multi-unit experience who can thrive in a fast-paced, growing company.

Key Responsibilities:

Multi-Unit Operations Management:

- Direct and oversee operations across multiple restaurant locations to ensure consistency and efficiency.

- Develop and implement operational processes and procedures to optimize service flow and productivity.

- Conduct regular site visits to monitor performance, evaluate compliance with company standards, and provide on-site support as needed.

- Address operational challenges quickly and effectively, ensuring minimal disruption to service.

Financial Performance:

- Analyze financial metrics for each location, including sales, labor, food costs, and overall profitability.

- Develop and manage budgets, ensuring cost control measures are in place to achieve financial targets.

- Identify revenue growth opportunities through local marketing, menu optimization, and upselling strategies.

- Ensure all locations adhere to financial policies, including cash handling, inventory management, and expense reporting.

Customer Service:

- Drive a culture of exceptional guest service, ensuring a consistent and positive dining experience across all locations.

- Address guest complaints and resolve issues at the multi-unit level, working with General Managers to improve service quality.

- Establish systems to collect, review, and act on customer feedback to maintain high satisfaction levels.

Leadership and Team Development:

- Recruit, train, and mentor General Managers and their teams to create a pipeline of talent within the organization.

- Foster a collaborative and inclusive work environment that emphasizes team engagement and retention.

- Set clear performance expectations and conduct regular reviews to ensure accountability at all levels.

- Provide leadership and support to managers during critical situations, such as staffing shortages or high-volume periods.

Compliance and Quality Assurance:

- Maintain strict adherence to food safety, sanitation, and health standards across all locations.

- Conduct routine audits of operational practices, ensuring consistency with company policies and legal regulations.

- Ensure all units meet brand standards for cleanliness, food presentation, and overall guest experience.

Strategic Planning and Execution:

- Partner with senior leadership to develop and execute long-term growth strategies for the region.

- Identify new market opportunities, manage new store openings, and oversee transitions for underperforming locations.

- Stay informed on industry trends, competitor activity, and market dynamics to make data-driven decisions.

Reporting and Analysis:

- Track, analyze, and report key performance indicators (KPIs) for each location to monitor progress and identify opportunities for improvement.

- Prepare and present operational updates, financial reviews, and strategic recommendations to senior management.

- Use insights from operational data to implement changes that drive efficiency and profitability.

Required Skills and Qualifications:

- Proven experience managing multiple locations in the fast-casual or quick-service restaurant industry.

- Strong leadership and team development skills with a focus on building high-performing, engaged teams.

- Comprehensive knowledge of restaurant operations, including front-of-house, back-of-house, and kitchen functions.

- Excellent financial acumen with the ability to interpret P&L statements, manage budgets, and drive profitability.

- Outstanding organizational skills with the ability to prioritize and manage multiple responsibilities across locations.

- In-depth understanding of food safety, sanitation regulations, and health compliance standards.

- Ability to travel frequently between locations and work a flexible schedule, including evenings and weekends.

- Strong communication and interpersonal skills to effectively manage diverse teams and build positive relationships.

- Experience with scaling operations, opening new locations, or implementing large-scale operational changes is a plus.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Work Location: In person

Salary : $65,000 - $70,000