What are the responsibilities and job description for the General Manager position at Walk-On's Enterprises Operations LLC?
Description
The General Manager is responsible for overseeing all operations of a Walk-On’s Sports Bistreaux. The GM must have the ability to lead a high volume, food focused restaurant through detailed knowledge of Walk-On’s systems and standards, guest hospitality, team management, and leadership. He or she must be able to excel in a culture driven environment with the highest operating standards. The GM must promote a fun and welcoming work environment through positive reinforcement and teamwork. The GM must be able to motivate, coach, teach, develop, and inspire all team members to provide each guest with a memorable experience. The GM must have the ability to build sales and maximize financial success through local store marketing, controlled inventory costs, and labor costs
Responsibilities
- Ensure proper staffing levels by recruiting, interviewing and hiring talented team member following company guidelines
- Manages all team members, including scheduling, performance feedback, and discipline
- Is responsible for ongoing training and professional development of all team members, with a focus on the management team
- Effectively communicates with management team and corporate team to ensure effective and efiient operations without issue
- Creates daily, weekly, monthly, and quarterly sales and labor plans based on business performance
- Prepares daily, weekly, monthly, and quarterly sales and labor projections based on business performance
- Meets restaurant financial objectives by preparing strategic and annual forecasts and budgets while also analyzing variances and monitoring financial controls
- Recognizes accomplishments and creates a performance based workplace where WINNING is standard
- Attracts customers by working with LSMs to develop and implementation of marketing, advertising, public and community relations programs
- Works with LSMs to evaluate program results and identify and track changing demands
- Effectively builds trust with all team members by creating a fun work environment supported by positive reinforcement
- Coaches and develops talent within the management and hourly team
- Responsible for adhering to Walk-On’s systems and standards to increase production and productivity
- Implements Walk-On’s hospitality standards to ensure each guest has a memorable “Game Day” experience
- Celebrates the wins with the team creating an energetic and supportive work environment
- Ensures guest satisfaction by monitoring food quality and service standards through guest interaction
- Responsible for recruiting, training, coaching, developing, and counseling management team
- Maintains safe, secure, and healthy facility by adhering to Walk-On’s safety and sanitation guideline
- Responsible for creating a career path for all team members through coaching, setting goals, and honest feedback
- Responsible for demonstrating the Walk-On’s identity in appearance, demeanor, values, and ethics
- Responsible for driving profitability in his or her location by controlling labor and being aware of sales goals
- Responsible for leading by example, ensuring the team before self mentality is maintained at all levels
- Responsible for setting the standard in both work ethic and attitude
- Hold him or herself and team accountable for all wins and losses
