Restaurant General Manager

Description

Thank you for your interest in one of the fastest growing franchises in America, Walk-On’s Sports Bistreaux. Every position from the host stand to the heart of the house is instrumental to our winning culture!

Walk-On’s has the perfect gameday atmosphere with a taste of Louisiana to keep you wanting more. Our passion for food and fun is on display every day, and we need you to help us win championships! At Walk-On’s we value team camaraderie, and we play for the name on the front not the back.

Walk-On’s Core Values:

Live with Integrity I work and play hard with uncompromised honesty.

Extend Empathy I put the needs of my team ahead of my own.

Embody Humility I learn and grow from my mistakes.

Always Hustle I give relentless effort in my role for the betterment of the team.

Display Grit I persist until I overcome any adversity.

Create Trust I show that I care in all that I do.

The General Manager is responsible for overseeing all operations of a Walk-On’s Sports Bistreaux. The GM must have the ability to lead a high-volume, food-focused restaurant through detailed knowledge of Walk-On’s systems and standards, guest hospitality, team management, and leadership. He or she must be able to excel in a culture-driven environment with the highest operating standards. The GM must promote a fun and welcoming work environment through positive reinforcement and teamwork. The GM must be able to motivate, coach, teach, develop, and inspire all team members to provide each guest with a memorable experience. The GM must have the ability to build sales and maximize financial success through local store marketing, controlled inventory costs, and labor costs.

Responsibilities

• Ensure proper staffing levels by recruiting, interviewing and hiring talented team members following company guidelines
• Manage all team members, including scheduling, performance feedback, and discipline
• Responsible for ongoing training and professional development of all team members, with a focus on the management team
• Effectively communicates with the management team and corporate team to ensure effective and efficient operations without issue
• Prepares daily, weekly, monthly, and quarterly sales and labor projections based on business performance and creates daily, weekly, monthly, and quarterly sales and labor plans to meet those projections
• Meets restaurant financial objectives by preparing strategic and annual forecasts and budgets while also analyzing variances and monitoring financial controls
• Recognizes accomplishments and creates a performance-based workplace where WINNING is standard
• Attracts customers by working with Marketing Manager to develop and implement marketing, advertising, public and community relations programs
• Works with Marketing Manager to evaluate program results and identify and track changing demands
• Effectively builds trust with all team members by creating a fun work environment supported by positive reinforcement
• Coaches and develops talent within the management and hourly team
• Responsible for adhering to Walk-On’s systems and standards to increase production and productivity
• Implements Walk-On’s hospitality standards to ensure each guest has a memorable “Game Day” experience
• Celebrates the wins with the team creating an energetic and supportive work environment
• Ensures guest satisfaction by monitoring food quality and service standards through guest interaction
• Responsible for recruiting, training, coaching, developing, and counseling management team
• Maintains safe, secure, and healthy facility by adhering to Walk-On’s safety and sanitation guidelines
• Responsible for creating a career path for all team members through coaching, setting goals, and honest feedback
• Responsible for demonstrating the Walk-On’s identity in appearance, demeanor, values, and ethics
• Responsible for driving profitability in his or her location by controlling labor and being aware of sales goals
• Responsible for leading by example, ensuring the team before self-mentality is maintained at all levels
• Responsible for setting the standard in both work ethic and attitude
• Hold him or herself and team accountable for all wins and losses

Skills/Qualifications

• Must have 2 years of management experience in a full-service, high-volume restaurant
• Solid track record of success in previous assignments demonstrating upward career tracking
• Strong communication and leadership skills
• Ability to work as a TEAM with management staff and teammates

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.