What are the responsibilities and job description for the Walker Pest Management | Customer Service Representative position at Walker Pest Management?
Walker Pest Management is the largest family owned pest company in the upstate of South Carolina. That means you have all the pay and benefits of a large company, but the same family feel of a small business.
Walker Pest Management has a 95% customer retention rate. That's not a typo. We are close to 35 employees and growing every year. This is not your normal call center sales job. This is a family type atmosphere where we work closely with each other to ensure nothing falls through the cracks.
You will be responsible for providing unprecedented customer service on each and every call, email, live chat, and text. You will be responsible for listening to the customer's situations and needs, identifying which service or program is best for them. You will enter new customers into our system, as well as schedule existing customers when their services are due.
This job is Monday through Friday with nights, weekends and major holidays free.
What You'll Be Doing :
- Answer inbound calls & take appropriate actions to ensure all callers feel important & welcome.
- Become a pest control service expert able to understand which service is best for the customer.
- Resolve problems / issues with customer scheduling, communicating with pest technicians while working closely with teammates to help resolve every issue that arises.
- Work independently under limited supervision with considerable latitude for the use of initiative and judgment.
- Process payments and make reminder calls on past due accounts.
Skills Needed :
