What are the responsibilities and job description for the Insurance Support Specialist - Personal Lines position at WalkerHughes Insurance Group?
We are in the insurance industry to put people first. That statement goes for both our customers and each member of the WalkerHughes team. WalkerHughes employees guide our customers through the world of insurance, advocate for them when they need us most, and pioneer unique solutions to meet their needs. We are passionate about utilizing technology as a tool to empower our team and support our customers.
We are searching for a Personal Lines Support Specialist to assist us with our growth in any one of our 17 locations.
Your Purpose:
You will be responsible supporting our Personal Lines (PL) customers by providing quality customer service while processing customer requests.
Your Key Responsibilities:
- Assists customers with questions and servicing items related to their Insurance coverages. (i.e. endorsements, payments, claims, Etc.)
- Support team members and clients by providing proactive reviews of customer renewals and providing feedback to primary account manager if action is needed.
- Create and update computer/system files and suspense items in accordance with company guidelines and processes
- Prepare and process documents such as policies, renewals, claims, applications, changes, endorsements, binders, contracts, etc. to ensure accuracy, prevention of errors and omissions and coverage of risk organizations
Your Skills & Experience:
- High school diploma or equivalent required.
- Property & Casualty Insurance License is preferred, but we can assist in getting you licensed
- 2 years’ experience in Personal Lines insurance, preferred
- Detail oriented with strong problem-solving skills
- Disciplined, reliable with a passion for the insurance industry
- Strong understanding of Personal Lines Insurance and industry standards
- Exceptional verbal, written, and communication skills
- High level of customer focus
- Proficiency in MS Word and MS Outlook
- Highly motivated with a strong work ethic; able to work independently and with minimal supervision
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Property & Casualty License (Required)
Work Location: Hybrid remote in Huntington, IN 46750