At WalkerHughes, we are proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our clients, have a positive societal impact through our work, and build an inclusive culture where all people can thrive and do their best work.
Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.
We are currently seeking a highly motivated individual for a Commercial Lines Account Manager to join our St. Louis team. As an Account Manager you will be responsible for the day-to-day account management of commercial client accounts.
When you join us, you can expect :
- Competitive compensation
- Attractive short-term incentive plan
- Work-life balance and employee well-being
- A supportive, diverse, people-first culture and mindset
- A voice at the table to create constructive change and work on purposeful products
- Time dedicated to professional development
When you join us, we expect you to :
Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support.Anticipate, respond to, and follow up on all existing client needs.Read and verify policies for accuracy.Analyze coverages and make recommendations of additional coverages that may benefit clients.Prepare new business and renewal submissions to be forwarded to insurance carriers for quoting or quoted via various carrier systems.Support and prepare clients for renewal and retention and maintain strong client relationships.Compare quotes & coverages, prepare a marketing spreadsheet with the best options for the customer.Prepare new lines of business for existing clients and renewal proposals when needed.Confer with customers by telephone or in person in order to provide information about products and services .Read policy contracts to ensure the customer has adequate coverage.Determine charges for services requested, collect deposits or payments, and / or arrange for billing.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken utilizing the agency management system.Learn and maintain familiarity with each insurance carrier ’ s product lines, underwriting process & website .Issue certificates of liability .Order changes and review endorsements for accuracy.Review client audits, verify and facilitate corrections as needed and maintain A / R and billing.Maintain CE, participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.Observe and comply with all policies and procedures .What you’ll bring to our team :
A minimum of 2 years commercial lines account management experience.An active Missouri Property & Casualty Insurance License.Ability to demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain an existing client base.Great people-oriented, customer-focused, and professionally assertive skillsPossess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision making, and superior written and verbal communication skills.Ability to be creative, flexible, and ability to quickly diagnose critical issuesHave excellent time management stills, thrive in a team environment, and have technology and computer proficiency including agency management systems and Microsoft Office.
