What are the responsibilities and job description for the Customer Service Representative - (Glass Product Manufacturing+) position at Walkin Technologies LLC?
About the job
Company is a wholesale glass fabricator located in Santa Rosa, Ca. We are currently looking for a full-time individual to handle service and support calls from our customers, order entry as well as other duties as assigned. Please only respond if you truly believe this is a fit for you. This is an entry level position that should grow into a larger role within our company.
Ideal candidate:
Positive, patient and helpful attitude.
Mature, dependable, honest, and punctual.
Problem solving skills a must.
Excellent verbal and written communication skills
Strong computer skills, MS Word, MS Excel.
Experience with CAD drawing also will be helpful but not necessary.
Detail oriented with careful attention to customer needs
Demonstrated ability to meet goals, work under deadlines and adapt to change.
Excellent time management skills.
Experience in the glass and glazing industry a plus but not a necessity.
Job description:
Answering phone inquiries from customers.
Entering phone, fax and email orders from customers into our computer system
Educating customers on basic product knowledge.
Maintain and develop excellent relationships with current and potential customers.
Ability to resolve customer issues and problems.
Ability to accurately file and keep records.
Perform other miscellaneous tasks as needed.
Ability to eventually take on additional responsibilities.
Experience:
Customer Support & Client Services Occupations: 1 year (Preferred but not required)
Experienced Industry professionals will be compensated appropriately.
Benefits:
At Company each eligible employee receives a competitive total compensation package which includes:
Job Type: Full-time
Pay: $21.87 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
Shift:
- 8 hour shift
Work Location: In person
Salary : $22 - $28
