Director, Solution Advisory - East

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The role of our Director, Solution Advisory - East is to hire, lead and develop a team of phenomenal Solution Advisors. You will report directly to our VP of N America Pre-Sales. You will partner with sales leadership and participate in strategic sales opportunities. You will align messaging across departments, collect feedback and coach our Solution Advisors. Our team of talented professionals collaborates with clients to deliver tailored solutions, helping them achieve their business goals.

• Lead, mentor, and grow the presales solution advisory team to ensure alignment with overall company goals and strategic objectives.
• Directly support a multi-office/remote team of Solution Advisors to assist them in moving deals forward
• Foster a high-performance culture, providing guidance and support to drive individual and team success.
• Define and manage the team’s professional development programs, ensuring continuous learning and improvement.
• Continuously refine and optimize presales processes to ensure efficient and effective delivery of solutions.
• Lead the development of scalable processes for evaluating customer requirements and recommending the best-fit solutions.
• Monitor the success of presales engagements and provide feedback for continuous improvement.
• Hire, train and retain an experienced team of Solution Advisors
• Comfortably lead by example and get hands-on in deals
• Partner with sales leadership and other teams to improve Net ARR on important accounts and advise the team on how to best use their resources
• Identify product gaps with customers and present to product leadership
• Contribute to the vision and strategy of the Solution Advisory team

• 8 years of technical pre-sales experience preferably within a SaaS organization
• 2 years of management experience preferably within a SaaS organization
• Experience with Enterprise SaaS applications
• Excellent coaching, writing, discovery and the ability to present in a sales capacity to C-Suite customers
• Familiarity building relationships with internal collaborators
• Challenge team and be challenged to achieve pre-sales goals
• Hire, ramp and retain a team of Solution Advisors
• Enthusiasm for increasing customer happiness and deepening customer relationships

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.   
• We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. 
• We value collaboration and understand the importance of a healthy work-life balance . To support, we offer: 
• Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.  
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. 
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

Our job titles may span more than one career level. The starting base pay for this role is between $180,000 and $210,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

Salary : $180,000 - $210,000