What are the responsibilities and job description for the Customer Care Representative - Wilmington, NC position at Wall Recycling?
Job description
Wall Recycling is looking for Customer Care Representative Monday- Friday. This role is responsible for answering the phones, emails, and texts of customers and providing prompt, courteous, and efficient service to all customers.
Job Description:
- Ensure maximum productivity by achieving or exceeding Company-established goals for calls, talk time, wait time, and other metrics
- Answers inbound calls in a professional manner
- Courteously interact with customers
- Follow all required safety policies and procedures
- Performs daily, weekly, monthly reporting as required
- Perform other job-related duties as assigned
Job Requirements:
- Reliable transportation
- Computer proficient (Microsoft Office)
- Appropriate office attire
- Able to work well with others
- Able to work without supervision
- Excellent service orientation, actively seeks ways to help people
- Good time management skills to ensure assigned responsibilities are completed in an efficient manner
- Good communication skills; can effectively communicate with all levels of management and customers
- Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
- Grasps concepts quickly and has good follow-through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
- Excellent written and verbal presentation skills.
- Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals.
- Has integrity and maintains the highest level of confidentiality at all times
- Become proficient in our phone system as well as operating system (SoftPak)
- Proficient in MS Office – Word, Excel, Outlook, Teams
Job Type: Full-time
Pay: hourly: $17-$19/hr based experience
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- 8 hrs/day staggered shifts between 7 am to 6 pm
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Salary : $17 - $19
