Customer Care Representative - Wilmington, NC

Wall Recycling is looking for Customer Care Representative Monday- Friday. This role is responsible for answering the phones, emails, and texts of customers and providing prompt, courteous, and efficient service to all customers.

Job Description:

• Ensure maximum productivity by achieving or exceeding Company-established goals for calls, talk time, wait time, and other metrics
• Answers inbound calls in a professional manner
• Courteously interact with customers
• Follow all required safety policies and procedures
• Performs daily, weekly, monthly reporting as required
• Perform other job-related duties as assigned

Job Requirements:

• Reliable transportation
• Computer proficient (Microsoft Office)
• Appropriate office attire
• Able to work well with others
• Able to work without supervision
• Excellent service orientation, actively seeks ways to help people
• Good time management skills to ensure assigned responsibilities are completed in an efficient manner
• Good communication skills; can effectively communicate with all levels of management and customers
• Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
• Grasps concepts quickly and has good follow-through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
• Excellent written and verbal presentation skills.
• Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals.
• Has integrity and maintains the highest level of confidentiality at all times
• Become proficient in our phone system as well as operating system (SoftPak)
• Proficient in MS Office – Word, Excel, Outlook, Teams

Job Type: Full-time

Pay: hourly: $17-$19/hr based experience

Schedule:

• Monday to Friday

Work Location: In person