Part Time Circulation Customer Service Representative (CSR)

Job Title: Circulation Customer Service Representative (CSR)

Reports to: Lead Customer Service Representative

Department: Circulation

FLSA/Exempt Status: Hourly/Non-exempt

Hours per Week: PT 25 hrs.

General Summary of Responsibilities

Assist customers over the telephone and in person and performs clerical functions for the Circulation Department.

Essential Job Functions

1. Provide professional and courteous customer service at all times.

2. Accept and enter information into the computer related to stops, starts, complaints and shortages.

3. Perform clerical duties, including taking messages accurately and communicating

information requiring follow-up.

4. Prepare reports and maintain records relating to circulation department pay-by-mail accounts including batching and billing.

5. Answer telephones and serve counter customers, which may involve receiving cash and writing receipts.

6. Count and account for rack money and prepare related reports as needed.

7. Prepare, process and distribute press run and other designated computer jobs as necessary.

8. Handle NSF check processing.

9. Cross train in certain duties of other CSR’s in order to serve as fill-in during vacations, sick leave and alternative shifts.

Other Duties or skills

1. Ability to give and receive information effectively, both in person and on the phone, using a

well modulated and pleasant voice and showing patience and courtesy.

2. Ability to develop harmonious working relationships with supervisors, managers, other

employees, and the general public.

3. Ability to work effectively under pressure, to work with interruptions and to shift attention

frequently from one job detail to another.

4. Knowledge of business English, spelling, and office methods and procedures.

5. Other duties as assigned

Job Requirements

Experience

- At least one year of general office work and/or successful completion of related course work.

- At least one year of customer service experience

Skills and Abilities / Lifting Requirements

- Skill in use of computer with attention to detail and accuracy.

- Skill in use of 10-key

- Ability to understand and follow oral and written instructions.

- Ability to organize work tasks in order of priority.

- Ability to lift up to 25 pounds

Minimum Education

- Highschool Diploma or GED

Contact with Others

Frequent contact with internal employees, outside clients, general public.

Supervision Received

Must be able to work without immediate supervision and to make correct application of policies and procedures independently.

Supervision of others

N/A

Pressure of Work

Handles inbound phone volumes, email contacts, voice messages and outbound calls and emails that are constant during business hours. Meets daily deadlines for pressruns, subscriber payment processing. Operates to help distributors meet daily delivery deadlines.

Impact

Customer service representatives are forward face of the company with subscribers and have the ability to create the best impression by providing best in class customer service. Growing subscriber revenue is the number one objective of circulation and is critical for company success.

Primary Job Location

Job is performed within the WWUB office building.

The above criteria are intended to describe the general nature and level of work being performed by people assigned to this job. These criteria are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Job Type: Part-time

Pay: From $17.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• General Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Walla Walla, WA 99362: Relocate before starting work (Required)

Work Location: In person

Salary : $17