What are the responsibilities and job description for the Customer Care Coordinator position at Wallenius Wilhelmsen?
Overview
AVP Marine Terminal is currently seeking a qualified candidate to fill the role of Customer Care Coordinator within the Customer Service department at our Brunswick, GA terminal office. This position is responsible for the flow of accurate information to all Operations and Finance personnel within the company, as well as manufacturers and customers. This includes checking on cargo clearances and dispersal of information pertinent to carrier pick-ups and delivery of freight, fulfilling customer requirements and following state and federal regulations.
Responsibilities
WHAT YOU'LL DO
Additional Responsibilities include:
Competitive pay & benefits!
About Us
Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500 employees, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
AVP Marine Terminal is currently seeking a qualified candidate to fill the role of Customer Care Coordinator within the Customer Service department at our Brunswick, GA terminal office. This position is responsible for the flow of accurate information to all Operations and Finance personnel within the company, as well as manufacturers and customers. This includes checking on cargo clearances and dispersal of information pertinent to carrier pick-ups and delivery of freight, fulfilling customer requirements and following state and federal regulations.
Responsibilities
WHAT YOU'LL DO
- Respond to customer service inquiries on account activities
- Communicate status to key stakeholders.
- Provide accurate and complete shipment information to customers as detailed by terminal operating system.
- Review terms of payment with customers and advise of COD or pre‑payment requirements.
- Advise Operations of special customer requirements such as crane appointments, tire mounting/unmounting , scheduling work crews, special arrangements, etc.
- Advise carriers of all document requirements necessary for terminal check-in process.
Additional Responsibilities include:
- Data entry skills with exceptional attention to detail.
- Professional and courteous telephone manners and patience. Ability to handle heavy customer contact each day throughout the day.
- Strong organizational skills with the independent ability to prioritize work.
- Must have problem resolution, decision-making, and general negotiation skills with customers
- Previous customer service, inventory control, or accounting experience is preferred.
- Proficient written and verbal communication skills
- Basic math knowledge
- High school diploma or equivalent with a focus on business and/or communication.
- Transportation or logistics experience preferred, but not required.
- Must be deadline oriented and able to work in a potentially stressful environment.
- Ability to sit at a desk and computer and perform data entry tasks continually through each day.
- Proficient at adapting to a fast-paced and, sometimes stressful, environment; critical thinker
- Proficiency in Microsoft Office to include Word, Excel, Outlook, and Teams required.
- Valid driver's license and clean driving record
- Current/Valid TWIC Badge required
Competitive pay & benefits!
- Comprehensive benefits package including medical, dental, vision - eligibility after 30 days of employment!
- Employee discounts within our network - hotels, airlines, and automotive
- Paid vacation in first year!
- 401k match
- Company-paid life insurance, short-term and long-term disability
About Us
Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500 employees, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
