Description
Wallick Mission : Opening doors to homes, opportunities, and hope. Wallick Values : Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are :
- Care
- Character
- Collaboration
Position Summary : The Software Support Specialist will assist and support associates with use of business-critical software Qualifications Required :
Minimum 2 years previous experience in in software support or as a community manager in affordable housing.Must possess an advanced knowledge of affordable housing business practices, Yardi software, and Microsoft Office products.Excellent customer service skillsGood problem-solving and prioritization abilitiesAbility to multi-task Licenses / Certifications / Registrations :N / A Functions and Responsibilities :Provide over-the-phone and ticket-based support of business-critical software, including the Yardi platform, Microsoft Office 365, SharePoint, and various systems.Resolve Tier 1 and Tier 2 functional software issues per the established SLAs.Manage reported issues and implement solutions to user application needs.Liaison between Software Vendor(s) and all Wallick Community Groups.Utilize internal resources to assist in the prompt resolution of technical issues.Daily interaction with users to assist with questions and corrections needed with the system.Daily interaction as needed with various corporate departments to ensure accurate corrections are made.Set up new users and maintaining users’ access.Assist with new property setup in the system.Assist in providing the appropriate access and permissions levels for all users in various software platform.Work to ensure software updates, implementations, and releases are completed.Additional assignments and projects as neededPhysical Demands : Position requires extensive sitting for long periods of time throughout the day. Manual dexterity needed for computer work with keyboard and mouse. Requires talking, seeing and hearing with reasonable accommodation. Requires travel to and from external business activities. Some lifting / bending / stooping for transfer of files to different events / communities
Benefits :
Employee Stock Ownership PlanPay on demand (access your money as you earn it)Up to 8 weeks of Paid Parental LeavePaid time off, Holiday pay, and Gift of TimeHealth, Dental and Vision insurance effective within 2 weeksGym membership or Fitness equipment reimbursementCompany paid life and long-term disability insuranceVoluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage401(k) with a 3.5% company matchTuition reimbursementPet insuranceWorking at Wallick Communities : Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It’s not about one person, one idea, nor any one action. It’s about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick.We are an equal opportunity employer.
