What are the responsibilities and job description for the Software Support Specialist position at Wallick?
Description
Wallick Mission: Opening doors to homes, opportunities, and hope.
Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are:
Qualifications Required:
Benefits:
Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It’s not about one person, one idea, nor any one action. It’s about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick. We are an equal opportunity employer.
Candidates must successfully pass a pre-employment drug screen and background check.
Wallick Mission: Opening doors to homes, opportunities, and hope.
Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are:
- Care
- Character
- Collaboration
Qualifications Required:
- Minimum 2 years previous experience in in software support or as a community manager in affordable housing.
- Must possess an advanced knowledge of affordable housing business practices, Yardi software, and Microsoft Office products.
- Excellent customer service skills
- Good problem-solving and prioritization abilities
- Ability to multi-task
- N/A
- Provide over-the-phone and ticket-based support of business-critical software, including the Yardi platform, Microsoft Office 365, SharePoint, and various systems.
- Resolve Tier 1 and Tier 2 functional software issues per the established SLAs.
- Manage reported issues and implement solutions to user application needs.
- Liaison between Software Vendor(s) and all Wallick Community Groups.
- Utilize internal resources to assist in the prompt resolution of technical issues.
- Daily interaction with users to assist with questions and corrections needed with the system.
- Daily interaction as needed with various corporate departments to ensure accurate corrections are made.
- Set up new users and maintaining users’ access.
- Assist with new property setup in the system.
- Assist in providing the appropriate access and permissions levels for all users in various software platform.
- Work to ensure software updates, implementations, and releases are completed.
- Additional assignments and projects as needed
Benefits:
- Employee Stock Ownership Plan
- Pay on demand (access your money as you earn it)
- Up to 8 weeks of Paid Parental Leave
- Paid time off, Holiday pay, and Gift of Time
- Health, Dental and Vision insurance effective within 2 weeks
- Gym membership or Fitness equipment reimbursement
- Company paid life and long-term disability insurance
- Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage
- 401(k) with a 3.5% company match
- Tuition reimbursement
- Pet insurance
Diversity, equity, inclusion, plus belonging. Four impactful words. One powerful and transformative journey. Here at Wallick, we know that when we invest in the equity of each group, all groups benefit. It’s not about one person, one idea, nor any one action. It’s about what we can accomplish together. Join us and work towards creating an inclusive and diverse workforce experience at Wallick. We are an equal opportunity employer.
Candidates must successfully pass a pre-employment drug screen and background check.
