Education - Retail Training Specialist - St. Charles

SUMMARY

The Retail Training Specialist is responsible for delivering hands-on new hire training at one of our Retail Training Stores for team members in our On the Run and Dirt Cheap convenience store locations. Our hands-on training, delivered by the Retail Training Specialist, drives consistency, standardization and accountability for new hire performance. The Retail Training Specialist schedules, manages, and administers established programs designed to drive behaviors consistent with our training manual as well as our Wallis Core Values.

RESPONSIBILITIES BY COMPETENCY: (* denotes an essential function of the position)

Business Results Orientation

RESPONSIBILITIES:

• Work alongside entry-level team members in convenience store environment to deliver hands-on new hire training in compliance with the training manual, standards, and expectations
• Administer candidate skill and behavior assessments according to company procedure, and document results in HRIS
• Administer pre-employment drug tests and ensure strict compliance with company standards
• Prepare weekly, monthly, and quarterly reports as required
• Determine department supply needs for hiring and training materials; collaborate with Store Manager to order products and maintain supplies
• Manage training content; deliver on updates to content as applicable
• Think critically, identify and share process improvements to enhance effectiveness of Retail education
• Cross-train, expand skills sets and competencies of new hires
• Serve as a member of the new employee onboarding team in order to fully immerse new hire in the culture of Wallis
• Facilitate new hire Orientation sessions and other in-person classes as needed
• Solve practical problems and deal with variables in situations
• Work with management to identify performance gaps and help identify and develop solutions to improve individual and team performance
• Participate in company events, both internal and in the community
• Work an irregular schedule including some evenings and weekends
• Perform other duties not listed as required

Communication

• Strong communication, presentation, written communication and interpersonal skills

• Provide feedback documentation to management upon completion of the new hire training audit for each new employee

• Attend scheduled meetings with Store Trainer peers to discuss ideas and continuous improvement opportunities

• Keep supervisor informed of current tasks and any problems or discrepancies

Customer Service Orientation

• Evaluate results of training efforts and integrate that information into feedback for the stores

• Develop skills and behaviors consistent with the Brand Promise

• Present a positive image of Wallis Companies at every step of the hiring process and beyond

Developing Talent

• Assess employee performance in response to training, provide feedback, observe and document performance while in the learning environment

• Maintain professional and technical knowledge by attending internal and external education seminars, workshops, reviewing professional publications

• Attend company training classes to further knowledge of the company’s goals

• Identify learning styles, incorporate how to address different learning styles in training to stores who will conduct the new hire training

• Complete safety training as required

Technical Expertise

• Leverage HRIS systems and learning management systems

• Ensure that standardized training guides are followed as they are designed; no deviation from the plan

• Apply adult learning methodology in the development of the training program and content leveraging web-based training, presentations to engage learners

• Collaborate with team to analyze, design, develop, implement and evaluate new hire manuals, aides and other training documents

• Demonstrate skills in the areas of project coordination, multi-tasking, prioritization of demands, group discussion, training, facilitation, decision making, communication and time management

• A high degree of proficiency in videoconferencing platforms such as Zoom and Teams along with the Microsoft Office suite of applications such as Word, PowerPoint, Excel and Outlook

• Develop and maintain knowledge of store equipment and SOPs to insure subject matter expertise

SUPERVISORY RESPONSIBILITIES

This position has no direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(* denotes an essential qualification of the position)

Education: *Required: Bachelor Degree or equivalent education and retail experience.

Preferred: Specialized training in Retail environment, Bachelor degree in Instructional Design, Learning and Development, Adult Education and/or 2-3 years front line retail experience.

Experience: Facilitation of training and meetings with various levels of leadership; coaching for performance improvement; deliver training to drive key metrics. Ability to adapt and present new curriculum to achieve desired learning objectives. Retail experience strongly preferred.

Language Skills: *Ability to read, write, speak, and understand English in a manner that is

sufficient for effective communication with groups of managers, clients, customers and the general public.

Skills and Abilities: *Ability to communicate in a professional and effective manner *Ability to follow procedures closely and pay attention to detail. *Ability to maintain friendly, helpful demeanor with customers. *Organizational and multi-tasking skills. Strong customer service mentality.

Technology, Tools,

And Equipment: *Computer, *Microsoft Office, *Excel,*copier/printer/fax, PowerPoint other office related equipment as necessary; HRIS, retail/kitchen/cleaning equipment including POS, lottery terminal, ovens, cleaning chemicals and PPE experience strongly preferred

Certificates, Licenses

and/or Registrations: Driver’s license, MVR in compliance with company standards