Guest Service Manager

Job Description

Job Description

Position Description The Guest Service Manager provides passion and leadership, while upholding Wally’s standards. He / She will oversee the Guest Service Team, which are responsible for providing great guest service, while processing cash, debit, credit and check transactions using the point-of-sale system. They must have the ability to manage store personnel, ensure product quality, and is responsible for providing superior guest service. Assistant Store Managers typically work a minimum 50-hour work week, including most weekends and holidays. Responsibilities and Duties

• Carry out duties and responsibilities of the Store Manager in their absence or upon their request.
• Demonstrate competent knowledge of all store operations and related technology.
• Timely reconciliation of store reporting paperwork.
• Resolve guest and team member issues quickly and in a friendly and professional manner.
• Create schedules to maximize team member effectiveness and store efficiency.
• Understand and apply federal, state, and local laws as they apply to retail sales and general employment matters.
• Assist the Store Manager in recruiting, onboarding, training, evaluating and managing team members.
• Assure safety rules and regulations are implemented and followed.
• Accurately document personnel meetings following Wally’s procedures.
• Proactively identify and resolve guest, team member, and store needs (without constant supervision).
• Effectively and efficiently complete general store tasks and those directly related to your department.
• Communicate professionally with the Store Manager in a timely manner.
• Interact professionally with guests and team members, representing the Wally’s brand to the highest level.
• Ability to work in a fast paced, high pressure environment.
• Perform other duties as required and / or assigned.
• Employee must be able to perform essential functions of the job with or without reasonable accommodation.

Position Requirements