What are the responsibilities and job description for the Customer Service Representative position at Wally Watt Inc?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to work in a small family business that has been in St Pete for 70 years. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will play a crucial role in maintaining customer satisfaction and loyalty.
Duties
- Respond promptly to customer inquiries via phone or email, ensuring a positive experience.
- Provide accurate information regarding products and services, addressing any questions or concerns.
- Utilize computerized systems for data entry and record-keeping, ensuring all information is up-to-date.
- Collaborate with sales staff
- Maintain professionalism and phone etiquette during all interactions with clients.
- Handle credit card transactions accurately when required, ensuring compliance with company policies.
- Work closely with team to foster a collaborative environment that enhances customer service.
Qualifications
- Previous experience in customer service is preferred.
- Some computer skills in data entry and use of various software applications.
- Excellent communication skills, both verbal and written, with the ability to articulate information clearly.
- Ability to analyze situations effectively and provide appropriate solutions.
- A collaborative mindset with the ability to work well within a team setting.
- Strong attention to detail and organizational skills.
Join us in delivering outstanding service that makes a difference! We look forward to your application.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 32.5 per week
Benefits:
- On-the-job training
Application Question(s):
- Do you live in Pinellas County?
Work Location: In person
Salary : $17 - $19