What are the responsibilities and job description for the Automated Support Associate position at Walmart 3722?
Job Responsibilities:
- Monitor Operational performance. Assist associates and Ops lead with any operational issues.
- Create Trouble Tickets for all operational issues and escalate any issues to the Alert Support Team as per escalation guidelines.
- Perform bot recoveries using Alert provided tools. Document all recoveries in the Trouble Ticket.
- Coordinate 3P visits for any breakdown maintenance on bots, stations, scales, and structure.
- Act as a Trainer for other Automation Support Associates and Associates as needed.
- Collect and provide feedback to the academies in an effort to improve training content
- Responsible for system start up at the start of each day including:
- System Check
- RCS Review
- Restart Bots
- Release Control
- Restart bots- this falls into troubleshooting down bots/crashes?
- Daily operations
- Maintain and enforce safety standards for associates
- Ensure system reliability and operation
- Identify when issues need escalated and escalate
- Monitoring system state
- Anticipating and mitigating system issues
- Resolve system issues when they arise
- Bot recoveries
- Induction/extraction for maintenance tech
- System shut down
- System clean up
- Tote audits
- Carry-out tests
- Extract/Induct bots
- Create trouble tickets
- Collect logs
- Troubleshoot down bots within the system
- Workstation reboots
My contribution to team success:
- I validate work is complete and the team is focused on current goals.
- I empower associates to take ownership of their work.
- I remove roadblocks for my team.
- I create development plans for my associates and manage their performance.
- I recognize associates for a job well-done
Job Types: Full-time, Part-time
Pay: $15.50 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Overnight shift
Weekly day range:
- Every weekend
- Monday to Friday
Ability to Relocate:
- Kent, OH 44240: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
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