(USA) Resolution Specialist I - Health and Wellness Non-Store Operations

Position Summary...

What you'll do...
Resolves customer contact issues by using decision support tools to resolve issues; working with store associates to develop and implementresolutions; implementing appropriate resolution; providing information to customers; utilizing program quality guidelines and program resources;authorizing customer compensation to achieve customer satisfaction with issue resolution; and identifying and escalating high impact issues to seniorresolution specialists as necessary. Enhances customer engagement by researching and resolving ongoing issues; following up with customers on issues; implementing resolutions;communicating final decisions and resolutions to customers; and gathering and recording customer satisfaction survey ratings. Represents company image to customers by providing professional, courteous customer service; providing accurate and timely information; reviewingand appropriately communicating relevant company policies; remaining poised when faced with difficult interactions; and identifying high-visibilityissues and escalating to appropriate corporate business unit (for example, Corporate Security, Legal, Corporate Communications). Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and otherbusiness partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining andrecommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Live our ValuesCulture Champion

• Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.Servant Leadership
• Is consistently humble, self-aware, honest, and transparent.Embrace ChangeCuriosity & Courage
• Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.Digital Transformation & Change
• Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.Deliver for the CustomerCustomer Focus
• Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.Strategic Thinking
• Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.Focus on our AssociatesDiversity, Equity & Inclusion
• Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates withimpact to a range of audiences; and demonstrates energy and positivity for own work.Talent Management
• Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others'contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Addressing and responding to customer requests in a contact center or retail industry

Primary Location...
1025 W TRINITY MILLS, CARROLLTON, TX 75006-0000, United States of America