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Virtual Mental Health Case Manager

Walmart
Jacksonville, FL Full Time
POSTED ON 4/5/2023 CLOSED ON 1/13/2024

What are the responsibilities and job description for the Virtual Mental Health Case Manager position at Walmart?

Walmart Health Virtual Care (WHVC) is looking to hire a Virtual Mental Health Case Manager. Remote FL, Eastern Time Zone Preferred. Formerly known as MeMD®, WHVC offers a comprehensive telehealth solution that gives brokers the virtual healthcare options their clients want and need. With on-demand, online care for common illnesses and injuries, primary care and behavioral health issues, WHVC has one of the most flexible platforms on the market, which can be customized to the needs and budget of any group.

Walmart Health strives to be a center of wellbeing in the communities we serve, and we have a unique opportunity to provide access to affordable healthcare to millions of people. We need passionate healthcare professionals to help us achieve our mission.

You'll make an impact as you:
  • Provide customer service support to prospective and active participants in behavioral-mental health programs.
  • Verify participant eligibility prior to providing behavioral-mental health services and complete participant registration.
  • Collect information from participants for clinicians by completing screening and assessments before and/or after visits.
  • Work collaboratively with clinical team members to engage, educate, communicate, and coordinate behavioral-mental health services with participants, family members, providers, community resources, and others to ensure that services prescribed in individualized service plans are implemented.
  • Collect and input data into the FivePoint Solutions system for administration and reimbursement of billable events.
  • Perform all case management functions associated with caseload (for example, completing assessment and service planning processes, scheduling clinical visits, coordinating care with clinicians).
  • Pursue best practice outcomes for program participants (for example, continuing education, employment, independent housing, community tenure).


You'll sweep us off our feet if you are a...
  • Certified addictions professional
  • Certified behavioral health technician
  • Certified psychiatric rehabilitation practitioner
  • Certified recovery peer specialist
  • Certified recovery support specialist
  • Certified medical assistant

Minimum Qualifications:
  • Bachelor's degree in behavioral or social services or Bachelor's degree in area other than behavioral health and 1 years’ experience in behavioral health or social services.

About Walmart Health

Walmart Health is committed to making health care more affordable and accessible for customers in the communities we serve. Walmart Health was launched to provide affordable, transparent pricing for key health center services for local patients, regardless of insurance status.

The patient is at the heart of all we do. Walmart Health employs on-the-ground health providers to be a first-of-its-kind health center to deliver primary and urgent care, labs, x-ray and diagnostics, counseling, dental, and hearing services all in one facility.
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