What are the responsibilities and job description for the Customer Service Admin position at Walnic Services?
We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction with essential administrative support, offering a great opportunity for growth within our company.
Responsibilities include:
- Make outbound calls to customers to provide information, gather feedback, or promote products/services.
- Respond to customer inquiries via phone and email.
- Maintain accurate customer records and update databases.
- Process orders and handle customer requests efficiently.
- Provide general administrative support, including data entry, filing, and document preparation.
- Assist with scheduling and coordinating appointments.
- Handle and resolve customer complaints or issues.
- Maintain a professional and positive demeanor in all customer interactions.
Skills/Qualifications:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in computer applications, including Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Detail-oriented and accurate in data entry and record keeping.
- Positive attitude and strong work ethic.
- Ability to learn new software and processes quickly.
Shift:
- 1st Shift Hours
Pay:
- $18.50 - $20.00 per hour (commensurate with experience)
Benefits:
- Lots of growth potential.
If you are a motivated and customer-focused individual with strong administrative skills, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience.
Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Job Type: Full-time
Pay: $18.50 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Ludlow, MA 01056 (Required)
Work Location: In person
Salary : $19 - $20
