What are the responsibilities and job description for the Customer Service Representative - Full-Time (Distribution Center) position at Walnut Creek Foods?
Interested in pursuing a career with us? Walnut Creek Foods offers a unique work environment with a variety of positions spread across four locations all in the heart of Amish Country. The values (Respect, Stewardship, and Growth) of which we operate under are the foundation of our company, and reflect our dedication to continual growth and improvement.
WHY WE'RE DIFFERENT
How would you like to go to work every day knowing that what you do is making life better for your co-workers, customers and their families? Imagine going to work and facing endless opportunities to treat people the way you want to be treated, to maximize your potential, and to experience personal and professional growth. At Walnut Creek Foods and Walnut Creek Cheese & Market, this is what’s happening. Team members are empowered to think outside of the box, to face challenges and get things done.
When you join the team here, you are invited to participate in our vision. Our organization functions as though we are a family, helping each other to succeed and working together towards a common goal of growth.
EMPLOYMENT BENEFITS
Providing for the needs of our employees is part of our mission and something that is an ongoing focus for our company. We offer a variety of benefits including 401K, paid holidays, sick days, health insurance, dental and vision, profit sharing, vacation, and competitive pay.
Healthcare Information – AultCare Price Transparency Information
If you are interested in joining our family, please browse current opportunities listed below.
Continually looking for ways to Develop, Improve and Implement our “Cutting Board” values of Respect, Stewardship and Growth into all areas of your work responsibilities. Making life better is the constant goal as you strive to improve the way we server our customers and coworkers.
Respect
- Treat customers and fellow employees with respect
- Maintain a positive attitude
- Have a customer-first mindset, always looking for ways to make life better
- Make life better for coworkers by assisting when other Customer Service Representatives are out of the office or carrying a heavy workload
- Fill both printers with paper every morning
- Release online orders in a timely manner to help the warehouse pick & load the orders as soon as possible
- Communicate with a high level of professionalism
- Handle incoming phone calls. This includes the taking of orders and answering of any questions about our products or shipping
- Assist our customer service team & transportation team in mailing letters
- Responsible to maintain the accounts that are assigned. Maintaining an account includes:
o Entering credits for returned or shorted items
o Making weekly calls to specified customers
o Maintaining customer pricelists after price changes
- Have a proactive mindset, anticipating the future needs of our customers
- Being able to effectively communicate with the sales team and warehouse personnel to develop solutions for customer issues that arise
- Continue to grow our Private Label customer group by contacting the customers that are approved for orders, and contacting the customers to follow up once they have received an order.
Requirements – To perform well at this position a person must maintain flexibility, be a team player, pay attention to details, and display a personality that promotes collaboration & a drive to make life better for our customers.
Please e-mail or mail completed application to:
Email: hr@walnutcreekfoods.com
Mail: Walnut Creek Foods
Attn: Human Resources
PO Box 240
Walnut Creek, OH 44687
