AL - Hospitality Aide

The Hospitality Aide is responsible for providing non-clinical support and assistance to residents in a healthcare or long-term care facility. This role involves helping residents with daily activities, maintaining a clean and comfortable environment, and ensuring that their needs are met in a compassionate and respectful manner. The Hospitality Aide supports the nursing and care teams by providing excellent customer service, engaging with residents, and enhancing their overall quality of life.

Key Responsibilities:

• Resident Assistance:

  • Provide companionship and engage with residents through conversation, activities, and social interaction.
  • Assist residents with non-medical needs, such as making beds, tidying rooms, delivering linens, and ensuring personal items are easily accessible.
  • Help residents during mealtime by serving meals, assisting with food and drink, and ensuring residents are comfortable.
  • Respond promptly to residents' calls for assistance, addressing requests or notifying clinical staff as needed.

• Environment Maintenance:

  • Ensure residents rooms and common areas are clean, organized, and free from hazards.
  • Deliver and distribute clean linens, towels, and other supplies as needed.
  • Assist with setting up and cleaning dining areas before and after meals.
  • Help maintain a pleasant and comfortable living environment for all residents.

• Resident Comfort:

  • Support residents in maintaining a sense of dignity and independence.
  • Assist residents with personal care needs, such as brushing their hair, adjusting their pillows, or ensuring they have water and snacks.
  • Provide emotional support to residents by offering a kind ear and ensuring their comfort and satisfaction.

• Team Support:

  • Work collaboratively with nursing and care staff to ensure that residents needs are met.
  • Report any concerns regarding residents' health or well-being to the nursing team promptly.
  • Assist with transporting residents to activities, dining areas, or appointments within the facility.

• Activity Support:

  • Assist the activities department by helping residents participate in recreational or social events, such as arts and crafts, games, or group activities.
  • Encourage residents to participate in facility programs and help them navigate to and from activities.

• Education: High school diploma or equivalent required.
• Experience: Previous experience in a healthcare, customer service, or hospitality setting is preferred but not required.
• Skills:
  • Strong interpersonal and communication skills with the ability to build positive relationships with residents.
  • Compassionate, patient, and caring attitude.
  • Ability to follow instructions and work well as part of a team.
  • Good organizational skills and attention to detail.

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