Division Director - Residential Services

Walnut Street Center, Inc. is a growing nonprofit, Human Services agency providing support to Adults with Intellectual and Developmental Disabilities. WSC, Inc. is searching for a highly collaborative, knowledgeable and accountable Division Director - Residential Services to join our expanding team.

Summary:

Reporting to the Chief Operations Officer, the Division Director - Residential Services will oversee all aspects of the Residential Services Department. This person will ensure Individuals receive quality support services to aid them in achieving their full potential, while keeping with the Agency’s mission and philosophy. This position oversees 18 residential homes, clinical and nursing services, and four Assistant Directors.

Essential Duties:

• Ensures that department staff are upholding the human rights and properly advocating for all individuals within the program.
• Ensures that the department staff is meeting the health and safety needs of all individuals.
• Oversees short and long term program planning and development for the department, including but not limited to: strategic planning, goal setting, project research and implementation and monitoring, staff development, quality assurance, relationship cultivation, resource allocation, public relations.
• Oversees the implementation and planning of management and administrative systems.
• Ensures that the department is achieving goals set by Q.U.E.S.T., the Department of Developmental Services, department goals and objectives and by the Agency’s mission statement and strategic plan.
• Serves as a liaison between the Department of Developmental Services, family members, guardians and other stakeholders.
• Oversees the implementation of Personnel Policies for the department.
• Monitors the timely and accurate response to all required reporting authorities.
• Provides supervision to Assistant Residential Directors, Residential Program Managers and other staff as assigned.
• Prepares and monitors the department budget and approves expenditures as defined by Agency policy.
• Prepares and monitors department contracts and proposals.
• Oversees intra-Agency investigations involving possible human rights violations and serves as the Agency contact for outside investigations of a similar nature as needed.
• Serves as an active member of the Agency’s Administrative Team and project committees.
• Provides on-call emergency through the use of a pager or cell phone.
• Other duties as assigned.

What Walnut Street Center Offers:

• Competitive pay
• Comprehensive Benefits package
• Community-minded, professional working environment
• Employee Tuition Assistance, Professional Development Programs
• Transportation and Employee Assistance Programs

Full Job Description Available upon Candidate Request

Preferred Qualifications:

• Minimum 3-5 years experience in a Division Director level role.
• Bachelor’s degree preferred.
• Exceptional collaboration skills with the ability to develop strong working relationships at all levels within the organization.
• Highly accountable for the results and outcomes of their responsibilities and understands the impact of their efforts, results, and attitudes on others.
• Strong business acumen and experience in navigating complex issues.
• Discretion and confidentiality in working with sensitive information.
• Minimum five years' experience managing family, residential or related services for adults with developmental disabilities.
• Familiarity with Department of Developmental Services regulations, Home and Home Life Principles, Q.U.E.S.T. or other licensing and accreditation procedures preferred.
• Strong fiscal, strategic planning and supervisory experience with demonstrated aptitude in organization, time management and the ability to prioritize tasks.
• Forward thinking mindset with the ability to lead teams and integrate inter-departmental outcomes. Uses teamwork and creativity to motivate, innovate, manage change, and problem solve.