Cruise Vacation Agent, Disney Cruise Line (Celebration, FL) Bench - FT

Disney Cruise Line is currently looking for Cruise Vacation Agents, bilingual English speakers with fluency in Portuguese and/or Spanish preferred.

Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent!

Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center.

As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation.

This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working on-site and from home is a cell phone for two factor authentication. Required when working from home is a functional private workspace with high-speed internet.

The starting pay rate for this position is $18.90/hour.

Responsibilities :

• We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises
• We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
• We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
• Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise
• Meet required departmental metric expectations as well as maintaining efficiency goals
• Complete all required Company trainings and compliance courses as assigned
• Flexible with work schedule, including working additional hours, weekends and holidays

Basic Qualifications :

• Sales and service experience in a guest-centric environment
• Written, verbal, and interpersonal communications skills
• Operate a computer within a Microsoft Windows environment
• Navigate between multiple and concurrent computer applications

Preferred Qualifications:

• Ability to speak Portuguese and/or Spanish
• Prior Disney, travel industry, cruise industry or related field
• Sales and closing skills and the ability to overcome objections
• Previous experience within call center environment

Additional Information :
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, cruise, dcl,

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