What are the responsibilities and job description for the Guest Experience Manager, Catering position at Walt Disney World Resort?
About the Role & Team:
"We make magic!” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. As a Catering Guest Experience Manager, you will provide clients with a memorable catering experience, managing Event Operations/Catering Cast Members with leadership and a creative and positive work environment. This position will be the liaison between the Sales and Service teams, the Culinary team, and the Parks and Resorts teams, to ensure the integrity of the partners and the events.
If selected for this role, you will report to the Catering Manager.
This is a Full-Time role.
What You Will Do:
Execute events both from a Convention logistic and Catering operation side
Work directly with Catering, Culinary, and Entertainment partners and with all clients, accordingly
Lead Convention and Catering Cast during Events
Be responsible for overall performance of the client catering happiness during an Event
Promote a safe work environment and food safety culture
Demonstrate technical and position required expertise (e.g., safety and service standards, regulatory requirements, processes and procedures)
Be visible and available to respond to the needs of client, cast members, and peers from other workgroups
Lead and guide cast members through event operational performance, by delivering real-time feedback
Recognize team members for outstanding performance, customer service, and safety-supportive behaviors
Set near-term priorities, clear and consistent direction and expectations for cast members
Build employee engagement through frequent communication, following-up and following through with cast members, mentoring, listening, and providing developmental feedback
Work cross-departmentally and cross-organizationally to achieve shared goals, understand impact of decisions on other functional areas
Identify and clear obstacles to ensure successful event
Perform administrative duties such as attend meetings, compile operational metrics, complete required reports and read and respond to emails
Investigate/ respond to performance, attendance, safety complaints, and other work issues
Communicate event details with Park and resort Partners, Conventions Services, Clients, and Cast
Required Qualifications & Skills:
At least five years Catering or Convention experience in a resort environment or relevant experience
Understanding of the Convention business
Experience coordinating the planning, communication, execution, and evaluation of events
Creativity to find solutions in new ways and improve the Guest and Client experiences
Ability to empower and manage a team
Ability to work in a fast-paced environment
Ability to lead in stressful situations
Ability to optimally resolve conflict
Ability to effectively work with cast members at all levels of the organization
Schedule availability to include weekends, variable shifts, and holidays
Preferred Qualifications:
At least two years of Food & Beverage Management experience
Event planning or event services experience
Talent for developing partnerships and work with all team members in the organization
Knowledge of Walt Disney World procedures
Knowledge of Matra, My Time, CDS
Lean Manufacturing/Continuous Improvement experience
Experience working in a high volume, restaurant or catering environment
Food safety certification
Education:
High School Diploma or equivalent
Preferred Education:
Bachelor's Degree in Hospitality Management or equivalent
Additional Information:
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
#LI-TF1
#DXMedia
