Resort Concierge – Part Time (BENCH), Walt Disney World

Resort Concierge Cast Members create magic for our Guests by anticipating their arrival to The Walt Disney World Resort, welcoming Guests in a humble and friendly manner! We provide personalized Guest Service, follow-up throughout our Guests stay and extend appreciation upon departure. We are also versatile and use a mobile device or computer while assisting Guests with check-in, check-out procedures and other services including itinerary planning and Guest Service Recovery.

The pay rate for this role in Florida is $18.70 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

This posting is to gather interest in a bench for future openings.

Responsibilities :

• We are responsible for proactively engaging and anticipating Guest needs, answering questions, giving directions, and other information
• Build, manage relationships, and connect with Guests and Cast Members from all lines of business to provide excellent service to both our Guests & Cast
• We build, modify, and cancel dining & resort rooms reservations while providing comprehensive information about the resorts and dining using numerous software applications
• Promote and sell tickets, as well as process Guest transactions through a point-of-sale system, including cash handling, credit card and touch-less payments
• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members while maintaining discretion and Guest confidentiality
• Adaptability to the fluctuating needs of our operations and the plans of our Guests
• Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
• Escort guests various distance throughout the property to include the use of a motor vehicle
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications :

• Part-Time Resort Concierge Cast Members will need to be FULLY available for the first 2 weeks after their transfer date
• Passion for serving others and proven problem-solving skills while maintaining professional etiquette
• Strong interpersonal, written, and verbal communication skills
• Proven grammar proficiency as well as computer proficiency while navigating through multiple computer applications
• Maintain safety of our Guests while operating vehicles, including with passenger
• Driver's license from any state

Preferred Qualifications:

• Hospitality Management Degree (B.A. or B.S) or current enrollment in a college/university earning a degree in Hospitality Management
• One (1) year in a Disney Guest facing role or related professional experience
• Experience with hotel operations
• Bilingual preferred
• Proficiency in Hotel Experience / LILO or other property management/hospitality reservation software
• Familiarity with Microsoft Teams software program/app
• Knowledge of routes & roadways to destinations within the Walt Disney World Resort®, including Theme Parks, Water Parks, Resorts, and Disney Springs

Additional Information :
KEYWORDS: CONCIERGE, WDW Casting, WDW: Walt Disney World Casting Hourly Jobs