What are the responsibilities and job description for the Automotive Service Advisor position at Walt Massey Automotive Group?
Service Advisors - Automotive Dealership
West Memphis, Arkansas | Walt Massey Auto Group
Join Our Growing Team in West Memphis!
Walt Massey Auto Group is expanding into Arkansas, and we’re looking for customer-focused, detail-oriented Service Advisors to join our team in West Memphis! This is your opportunity if you are passionate about delivering top-notch customer service and thrive in a fast-paced, team-oriented environment.
Who We Are
Walt Massey Auto Group is a fast-growing, customer-first automotive group with locations across Mississippi, Florida, and Louisiana. We pride ourselves on integrity, innovation, and results, creating an environment where employees can learn, grow, and build long-term careers.
Why Join Walt Massey Auto Group?
Competitive pay plan with performance incentives
Career advancement opportunities - Grow with us as we expand
Ongoing training & support - We invest in your success
Employee-focused culture - We work as a team and celebrate wins together
Customer-first approach - Build relationships, not just transactions
Position Overview
As a Service Advisor, you will be the bridge between our customers and our service technicians, ensuring a seamless, efficient, and positive service experience. You’ll play a key role in building customer trust by providing clear, honest communication about their vehicle’s maintenance and repair needs while working with the service team to ensure jobs are completed on time and to the highest standard.
Key Responsibilities
Greet customers and assess their service needs with a friendly and professional approach
Clearly explain vehicle service recommendations and estimates to customers
Coordinate with service technicians to ensure timely and accurate repairs
Keep customers updated throughout the service process
Build long-term relationships through exceptional customer service and follow-up
Ensure a smooth, efficient, and transparent service experience
What We’re Looking For
Experience as a Service Advisor preferred but not required - We provide training!
Strong customer service and communication skills
Ability to multitask and stay organized in a fast-paced environment
Tech-savvy and comfortable using service scheduling and CRM tools
Problem-solving mindset with a focus on customer satisfaction
Team player with a positive attitude and a drive to succeed
Compensation & Benefits
Competitive salary performance-based bonuses
Comprehensive benefits package (health, dental, vision, 401k)
Ongoing training and professional development
Paid time off & holidays
Career growth opportunities in a rapidly expanding dealership
We are open to candidates willing to relocate for this exciting opportunity!
If you’re ready to take your career to the next level, apply today!
Join Walt Massey Auto Group and be part of a team that values excellence, teamwork, and customer satisfaction!
#Hiring #ServiceAdvisor #AutomotiveCareers #WestMemphis #NowHiring #CareerGrowth #DrivenByYou
West Memphis, Arkansas | Walt Massey Auto Group
Join Our Growing Team in West Memphis!
Walt Massey Auto Group is expanding into Arkansas, and we’re looking for customer-focused, detail-oriented Service Advisors to join our team in West Memphis! This is your opportunity if you are passionate about delivering top-notch customer service and thrive in a fast-paced, team-oriented environment.
Who We Are
Walt Massey Auto Group is a fast-growing, customer-first automotive group with locations across Mississippi, Florida, and Louisiana. We pride ourselves on integrity, innovation, and results, creating an environment where employees can learn, grow, and build long-term careers.
Why Join Walt Massey Auto Group?
Competitive pay plan with performance incentives
Career advancement opportunities - Grow with us as we expand
Ongoing training & support - We invest in your success
Employee-focused culture - We work as a team and celebrate wins together
Customer-first approach - Build relationships, not just transactions
Position Overview
As a Service Advisor, you will be the bridge between our customers and our service technicians, ensuring a seamless, efficient, and positive service experience. You’ll play a key role in building customer trust by providing clear, honest communication about their vehicle’s maintenance and repair needs while working with the service team to ensure jobs are completed on time and to the highest standard.
Key Responsibilities
Greet customers and assess their service needs with a friendly and professional approach
Clearly explain vehicle service recommendations and estimates to customers
Coordinate with service technicians to ensure timely and accurate repairs
Keep customers updated throughout the service process
Build long-term relationships through exceptional customer service and follow-up
Ensure a smooth, efficient, and transparent service experience
What We’re Looking For
Experience as a Service Advisor preferred but not required - We provide training!
Strong customer service and communication skills
Ability to multitask and stay organized in a fast-paced environment
Tech-savvy and comfortable using service scheduling and CRM tools
Problem-solving mindset with a focus on customer satisfaction
Team player with a positive attitude and a drive to succeed
Compensation & Benefits
Competitive salary performance-based bonuses
Comprehensive benefits package (health, dental, vision, 401k)
Ongoing training and professional development
Paid time off & holidays
Career growth opportunities in a rapidly expanding dealership
We are open to candidates willing to relocate for this exciting opportunity!
If you’re ready to take your career to the next level, apply today!
Join Walt Massey Auto Group and be part of a team that values excellence, teamwork, and customer satisfaction!
#Hiring #ServiceAdvisor #AutomotiveCareers #WestMemphis #NowHiring #CareerGrowth #DrivenByYou
