Service Manager – Automotive Dealership

West Memphis Arkansas Market | Walt Massey Auto Group

Are you a proven leader in automotive service management looking for an exciting opportunity with a growing and forward-thinking dealership group? Walt Massey Auto Group is expanding into Arkansas, and we are looking for a high-performing Service Manager to lead our service department and deliver an exceptional customer experience.

Who We Are

Walt Massey Auto Group operates successful dealerships across Mississippi, Florida, and Louisiana, and we’re expanding into Arkansas. We are a progressive, customer-first organization dedicated to creating opportunities for our employees and delivering outstanding customer service. Our culture is built on integrity, innovation, and continuous improvement, making us a leader in the automotive industry.

Why Join Us?

Career Growth – We promote from within and invest in leadership development.
Advanced Facilities & Tools – We embrace cutting-edge technology to optimize operations.
Employee-Centric Culture – We provide the training and support you need to thrive.
Customer-First Mentality – We take pride in building lasting relationships with our customers.

Position Overview

As Service Manager, you will oversee all aspects of the service department, ensuring efficiency, profitability, and customer satisfaction. You will lead a team of service advisors and technicians while working closely with parts and sales departments to optimize workflow and customer retention.

Key Responsibilities:

• Lead, develop, and mentor a team of technicians, advisors, and service staff.
• Ensure a high level of customer satisfaction by maintaining service excellence.
• Monitor and improve department efficiency, productivity, and profitability.
• Manage warranty processes, work orders, and service department financials.
• Implement best practices for scheduling, workflow, and technician dispatching.
• Work closely with the parts department to ensure availability and efficiency.
• Maintain a safe, clean, and organized service facility.
• Utilize KPIs and data analytics to drive department performance.
• Ensure compliance with manufacturer guidelines and dealership policies.

What We’re Looking For:

Proven experience as a Service Manager or senior service leadership role in an automotive dealership.
Strong leadership and team-building skills, with the ability to develop high-performing teams.
Deep understanding of fixed operations, warranty procedures, and technician workflow.
Customer-focused mindset with a passion for delivering an outstanding service experience.
Ability to manage department financials, including profitability, labor hours, and expenses.
Proficiency in dealership management software and service scheduling tools.
Commitment to maintaining a positive and efficient service culture.

Compensation & Benefits:

• Competitive salary performance-based bonuses
• Comprehensive benefits package (health, dental, vision, 401k)
• Paid time off & holidays
• Ongoing training and career development
• Advancement opportunities within our growing organization

If you are a service-driven leader looking for a dynamic career opportunity, we want to hear from you! Join Walt Massey Auto Group and be part of a team that values its employees, drives innovation, and delivers world-class service.

Apply today and grow with us!