CSR - Customer Service Representative

Walter E. Nelson Co. is hiring!

Customer Service Representative (CSR)

Position: Full -Time
Hours: 8:00am - 5:00pm (one-hour lunch)
(Monday through Friday)

SUMMARY:

This customer service position is responsible for working in a team environment assisting the CSR department and outside sales reps. Generate and input sales orders, building sales quotes, helping customers identify and locate available products and services, answering in-coming calls and emails, placing follow-up calls in a timely manner and resolving issues that may arise promptly always using respectful and positive attitude to both employees and customers.

Additional responsibilities include: Assisting other department needs as necessary and processing order payments, charges, fees etc. with accounting department.

*Previous Customer Service, receptionist and accounting knowledge/experience is preferred.

REQUIREMENTS

The successful candidate should possess the following attributes:

· Handles circumstances in the best interest of both customer and company

· Is willing to build a long-term relationship with the customer and company

· Ability to work quickly, unsupervised, in a fast-paced environment

· Excellent verbal & communication skills

· Intermediate knowledge of email etiquette

· Possess an eye for detail, accuracy with a focus on superior quality for the customer

· Adept at problem solving while utilizing a positive attitude

· Proficient with Microsoft Office, including Outlook and Excel

· Willingness to help build long-term customer relationships

· Loyal and dependable attendance

· Well-groomed appearance

· Capable of remaining confidential and using discretion with highly sensitive matters and information

· Entry level accounting skills

· Attentive to customers and co-workers

· Respectful, Cooperative, and positive attitude

· Capable of multi-tasking

· Willingness to learn products and services offered

RESPONSIBILITIES

Customer Service

· Answer incoming phone calls and direct phone calls as needed

· Assist Walk-In Orders

· Assist with Will-Call Pick Up Orders

· Assist customers and process their orders

· Assist Sales Reps in sourcing vendor products and pricing

· Take down and input purchase orders

· Update customer contracts as needed

· Input quotes into system for sales reps and customers

· Request Samples from Vendors for the customer

Office Duties:

· Running Credit Cards

· Paperwork filing/archiving

· Scanning, faxing, and copying

· Assist other departments as needed

Minimum Requirements:

a) High School diploma

b) At least 6 months prior experience in office administration

c) Basic accounting knowledge

d) Communicate orally, read, write in English, and possess basic mathematical skills

e) Competent in Microsoft Office software including: Word, Excel, PowerPoint, and Outlook

f) Must be able to sit for extended periods of time

g) Must be able to lift at least 10 lbs. or move up to 25 lbs.

h) Team player

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $21 - $22