What are the responsibilities and job description for the Mercedes Benz Service Advisor position at Walter's Auto Sales?
Job Title: Mercedes-Benz Service Advisor
Location: Riverside, CA
Job Type: Full-Time
About Us:
Walter's Auto Group has been a leading name in Southern California's automotive industry for over 50 years. We pride ourselves on delivering an exceptional customer experience through our passion for premium products, unwavering loyalty to our customers, and strong commitment to our communities. Our success is built on the Walter's Differencea foundation of excellence that we uphold daily. Join us and become part of our distinguished team!
Why Us:
At Walter's Auto Group, we offer a unique and supportive work environment. Our close-knit team thrives on open communication and collaboration. We invest in our employees from day one with continuous training, clear career advancement opportunities, and competitive compensation and benefits. Our culture celebrates family, diversity, and teamwork, ensuring a rewarding career experience.
What We Offer:
- Paid Training
- Clear promotion track with growth opportunities
- 401(k) Plan
- Medical, Dental, and Vision Insurance
- Salary: $65,000.00 - $200,000.00 per year DOE
Position Overview:
Walter's Auto Group is seeking a full-time Mercedes-Benz Service Advisor to join our team at our Riverside location. As a Service Advisor, you will play a crucial role in shaping our customers' experiences in the service lane. You will be the initial point of contact for customers, adeptly handling their service needs, maintaining knowledge of our product offerings, and facilitating smooth communication between customers and technicians.
Responsibilities:
- Oversee CRM databases to manage communication cycles with customers.
- Direct customers to product information resources and maintain frequent email communication.
- Manage the flow of the Drive Lane, ensuring all customers receive prompt and courteous service.
- Advise customers on necessary routine maintenance and explain repair orders and charges.
- Monitor repair progress, updating customers on any changes to estimates or timelines, and obtain authorization for additional repairs.
- Take ownership of the customer experience, handling tasks to ensure a positive impression.
- Ensure efficient use of technicians' time and distribute work among technicians effectively.
- Maintain a professional appearance and uphold high standards of customer service.
Requirements:
- Organized and friendly personality with strong time management skills.
- Excellent communication abilities and a professional, well-groomed appearance.
- Clean driving record.
- Willingness to undergo a pre-employment background check and drug screen.
- Previous service advisor experience required; CDK experience preferred.
If you are passionate about delivering top-tier customer service and excel in a dynamic, supportive team environment, we invite you to apply and join our prestigious Mercedes-Benz service team.
Salary : $65,000 - $200,000
