What are the responsibilities and job description for the Greeter/Concierge position at Walter's Mercedes-Benz?
Job Title: Greeter/Concierge
Location: Riverside, CA
Job Type: Full-Time
About Us:
Walter's Auto Group has been a trusted name in Southern California for over 50 years. We are dedicated to providing an exceptional customer experience, driven by our passion for our products, loyalty to our customers, and commitment to our community. Our success is built on the "Walter's Difference," a foundation of excellence we strive to uphold. Join us on this remarkable journey!
Why Us:
At Walter's Auto Group, we stand out from the rest with our close-knit team environment and open communication. We invest in our employees from the start, offering continuous training, advancement opportunities, and top-notch compensation and benefits. Our culture values family, diversity, and teamwork, ensuring a supportive and rewarding work atmosphere.
What We Offer:
- Paid training
- Defined promotion track with growth opportunities
- Flexible scheduling options
- 401(k) Plan
- Medical, Dental, and Vision Insurance
- Salary Range: $16.50 - $17.00 hourly
Position Overview:
A Greeter at our dealership serves as the first point of contact for customers upon arrival. This role is responsible for providing a welcoming and informative experience by greeting customers, answering basic questions, directing them to the appropriate department or salesperson, and ensuring a positive initial impression.
Key Responsibilities:
Greeting Customers:
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Professionally greet all customers entering the dealership with a friendly and enthusiastic demeanor.
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Assess customer needs upon arrival to ensure they receive prompt and proper assistance.
Initial Needs Assessment:
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Quickly assess customer inquiries and direct them to the appropriate sales representative, service advisor, or department.
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Answer basic questions and provide general dealership information.
Customer Flow Management:
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Manage the flow of customers in the showroom to ensure prompt service.
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Provide brochures and informational materials as needed.
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Assist with vehicle check-ins and help manage customer paperwork, directing it to the appropriate department.
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Maintain the reception and customer waiting areas to ensure a clean and organized environment.
Required Skills:
Excellent Customer Service Skills:
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Ability to interact with customers in a positive and professional manner, addressing concerns and building rapport.
Strong Communication Skills:
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Clear and concise communication to effectively answer customer inquiries and provide accurate information.
Organizational Skills:
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Ability to manage multiple tasks simultaneously while maintaining a clean and efficient workspace.
Salary : $17 - $17
