What are the responsibilities and job description for the Lounge Host - Day of Show position at Walton Arts Center?

Job Type

Part-time, Temporary

Description

About Us

At Walton Arts Center / Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.

Our organizations' dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our values : R elevance; I nclusivity; S ustainability; E xcellence. Diversity is a commitment at Walton Arts Center / Walmart AMP. We are fully focused on equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us unique.

Walton Arts Center Inc. operates two campuses : a 1,200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers, AR. Walton Arts Center is celebrating its 30th Anniversary as Arkansas' premier performing arts center and Walmart AMP has consistently been one of Billboard's top-rated amphitheaters producing 30 plus concerts per season.

Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington, and Madison counties, with five cities : Bentonville, Fayetteville, Rogers, Springdale, and Siloam Springs. The economic opportunity is unparalleled, but so is the lifestyle - see : 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy.? Best of all, it is a place where everyone is welcome.

Position Overview

The Lounge Host is responsible for set-up and breakdown / cleaning of the Friends (Donor) Lounge, inventory, pick up and product placement of food items, and stocking all alcohol and non-alcoholic beverages during preshow and intermission. The host will provide exemplary customer service to guests, ensure cleanliness of the space and proper food handling. This part-time seasonal position requires flexible hours, including evenings and weekends.

Requirements

Principal Responsibilities (Essential Functions)

Accurate and responsible handling and reporting of all consumable and disposable products provided and stocked for each preshow and intermission
Oversee daily activities during scheduled shifts such as; pre-show set-up and sanitation, restocking product, table management, and post-show breakdown and sanitation.
Greet and welcome donors, VIPs, and guests with a warm and friendly demeanor as they arrive.
Show composure, resilience, and flexibility as donor needs evolve and case volume changes.
Apply excellent customer service to ensure patrons have a positive experience in an upscale environment.
Monitor and maintain the cleanliness, organization, and overall appearance of the lounge at all times and that all food and beverages are presented attractively, while collaborating with kitchen staff to ensure timely replenishment
Ensure that all lounge furniture, decor, and service items are in good condition and properly arranged.
Follow all health, safety and hygiene guidelines while handling food, beverages, and cleaning supplies.
Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, and guests.
Assist in managing inventory for food and beverages, ensuring that stock is properly rotated, recorded, and replenished when necessary.
Perform related duties as assigned by supervisor.
Maintain security and safety requirements as defined by operations guidelines.
Maintain compliance with all company policies and procedures

Minimum Qualifications

The work environment and the intellectual, social, and physical demands described here are representative of those that must be met by an employee to perform the job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Training, Traits

High school diploma or GED required; Hospitality or food & beverage certifications are a plus

Knowledge of food and beverage service, including RAS and dietary restrictions to provide a serv-safe workplace.

Able and willing to work non-traditional hours at a variety of events and performances. Must be reliable and attend scheduled shifts.

Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics, and confidentiality.

Enjoys working in a fast-paced environment and is proactive in serving guests.

Strong attention to detail and commitment to maintaining high service standards.

Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service

Strong communications skills and the ability to interact with many diverse types of people

An on-going desire to learn and improve

Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and / or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards

Work Experience

Experience in concession and food service.

Previous experience in customer service, hospitality or food and beverage setting is preferred, especially in a high-end VIP environment.

Preferred product budget management.

Preferred knowledge of the performing arts, both the primary role of the artist in initiating cultural change, and the crucial role of patronage in sustaining the artist.

Preferred knowledge in quality control of P&L and F&B outlets while adapting to consumers' habits and desire for innovative new products and functions.

Physical

Must be able to lift and carry up to 50 lbs.

Must be able to talk, listen and speak clearly (on telephone)

Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes

Must be able to endure sitting or standing for extended periods of time

Must endure standing or walking for extended periods on various surfaces such as concrete, grass, and inclined surfaces.

Must be able to endure elements including cold, heat, wind, and / or precipitation

Ability to bend, stoop, and reach to set up and maintain the lounge area.

Coordination to balance multiple tasks simultaneously in a fast-paced environment.

Salary Description

17.00

Salary : $17

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