What are the responsibilities and job description for the Onsite IT HelpDesk position at WAM Inc.?
Company Description
WAM Inc., a subsidiary of the Italian WAMGROUP, is a leading provider of equipment and plant components for bulk solids handling and processing. WAM USA Inc. is dedicated to offering attractively priced industrial quality products tailored to the needs of various industries in the U.S. and Canada. With a focus on customer satisfaction and professional service, WAM USA Inc. aims to provide timely solutions backed by a vast stock of equipment and spare parts.
Role Description
This is a full-time role as an Onsite IT Helpdesk position located near Fort Worth, TX. The role involves day-to-day tasks using a helpdesk system to implement hardware and perform network administration, troubleshooting, ensuring network security, supporting in house applications, and following company standard procedures and policies. Being friendly and professional to co-workers allowing you to make the relationships needed to help users and honesty are highly valued characteristics. This position reports to the ICT Manager in Georgia.
Qualifications
- Helpdesk Process Utilization and system improvement
- Network Administration and Information Technology skills
- Troubleshooting expertise
- Network Security knowledge
- Customer Service skills
- Strong problem-solving abilities
- Excellent communication skills
- Relevant certifications (e.g., CompTIA, Cisco) are a plus
- Minimum of 2 years of experience in a similar role
Some Training may be done from Georgia where you would be hosted by WAM.
