Lease Up Manager - North Houston Portfolio

Lease Up Manager

Summary

The Lease Up Manager executes the marketing, leasing, and renewal strategies to achieve and maintain occupancy by performing all activities related to leasing to new residents and providing resident satisfaction throughout the lease term. Training and leasing support of onsite staff and other leasing team members are critical in supporting the day-to-day operations, supporting our communities.

Duties and Responsibilities

• Stays informed about current market and competitor information that could impact community market rent, occupancy, and resident satisfaction. Develop and initiate short- and long-term marketing methods to sustain occupancy.
• Drive traffic by designing and executing multiple daily ads on Craigslist.com, Facebook, Instagram, and other online advertising mediums, update weekly paid advertising such as Zillow, HAR. Assist in updating the website with current availability and pricing.
• Uses on-site property management software application to track unit availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information that can be used to improve existing programs and create new ones.
• Ensures that the units, property landscape, common areas and other attributes meet the company standard by inspecting marketing corridor and leasing tour paths, communicating maintenance and upkeep needs to the appropriate team members, preparing show units, amenities and leasing office are visually appealing and all are prepared for daily activities
• Collects required information from responses to phone and email inquiries from prospective residents, and schedules property tours. Meets with prospective residents and checks the availability of units based on preferences and budget.
• Notifies prospective residents of approval or disapproval. Assists qualified prospective residents with completing lease agreements and collects initial rent and deposit payments. Assists new residents with the move-in process.
• Proactively contacts residents with expiring leases to discuss lease renewals in advance of the lease expiration.
• Facilitate move-ins by securing all necessary documents i,e lease agreement, addendums, and proper documentation, and ensure the home is ready by the agreed date using the Leasing Agent Checklist.
• Inspects homes before move-in to ensure homes are move-in ready and coordinate any outstanding items with the maintenance team.
• Follows up with prospects and new residents to ensure satisfaction by sending e-mails, thank you notes, and cards or making phone calls or other contacts to finalize decisions to lease and/or renew.
• Have a full understanding of the Rental Qualifying Criteria (RQC), and policies and procedures.
• Assists in maintaining files for each resident according to policy and procedures
• Corresponds with residents regarding service or other needs, assists in preparing work orders for service, and directs residents to the correct staff.
• Promotes positive resident and homeowners' relations and provides customer service and responsiveness to residents' and homeowners needs and concerns.
• Respond quickly and courteously to resident concerns/questions and take prompt action to solve problems and/or document and facilitate corrective actions.
• Ensures adherence to TBD Management policies and safety rules; complies with TBD Management policies for reporting incidents and completes our Property Incident Report (PIR) when needed.
• Support community managers with different tasks, goals, and performance for the community.
• Performs other related duties as assigned to meet the needs and challenges of the community.

The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned as necessary.

Essential Functions

• Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers, higher-level manager, and others as needed
• Ability to sit or stand for long periods of time
• Ability to move around work environment including stairs
• Comply with company policies and procedures
• Lift or move items up to 25 pounds

Wan Bridge is an Equal Opportunity Employer.