Resident Support Manager - Austin

Job Summary:

In this role, you will be responsible for the resident relations, operational efficiencies thru administrative and financial tasks, including managing delinquency processes, coordinating service requests, and providing team support. Additionally, the role includes maintaining resident ledgers, processing invoices, and overseeing policies related to renter's insurance and security deposits.

As this role is also in a growing market that is spread throughout the Greater Austin & Central Texas area, there will be hybrid aspects to the scope of work including centralized lease support for our local area communities, onsite visits when needed for operational or service support, HOA coordination for new takeover tasks and cross-training and new hire training for onsite team members.

Duties/Responsibilities:

Delinquency Management:

• File evictions and writs with Nationwide.

Weekly Reporting:

• Weekly reporting (specific details not outlined, but could include updates on delinquencies, service requests, etc.).

Notices and Documentation:

• Send out 3-day notices to residents (around 150 notices per month for the Houston Division).
• Audit month-to-month charges and track lease renewals.

Resident Communication & Support:

• Manage emails, calls, and follow-ups with residents.
• Review applications and check in on HOA (Homeowners Association) support.
• Provide support to the team when short-staffed.

Eviction & Policies:

• File and audit eviction hold-off agreements.
• Open and manage major complaints.
• Process policies related to renter's insurance and Rhino security deposits.

Service Coordination:

• Process new service applications.
• Coordinate with service vendors and manage service calls and emails.
• Update the make-ready board for property readiness.
• Supervise utility setup with Conservice.

Accounting & Ledger Management:

• Correct resident ledgers and process purchase orders (POs) and invoices.
• Account for final deposits and ensure accurate accounting for transactions.
• Assist with completion of accounting month ends.

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The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned, as necessary.

Qualifications:

• Required: High School Diploma or GED
• Preferred: Bachelor's degree preferred in business, Real Estate, Property Management, or a related field.
• 2 plus years of experience in residential property management, with a focus on the Build-to-Rent or Multifamily product including experience as a Community or Assistant Community Manager.
• Excellent interpersonal and communication skills, with the ability to build and maintain positive tenant relationships.
• Familiarity with property management software and technology solutions.
• Knowledge of relevant laws and regulations governing property management.
• Strong Technology literacy and solid understanding of operating Yardi software

Essential Functions:

• Reports to centralized office, following the regular schedule from Monday to Friday, with flexibility to include weekends, holidays, and after-hours as needed.
• Provide on-site support and visits as required.
• Ability to access, input, and retrieve information from a computer and/or electronic device.
• Excellent organization, coordination, and project management skills.
• Lift or move items up to 25 pounds.
• Ability to walk, sit or stand for long periods of time.

• Reliable transportation that meets job responsibilities
• Valid Texas Driver's License
• Maintain at least the minimum car insurance required by Texas law

• Ability to communicate effectively through written and verbal communication in English.