Customer Service - Inside Sales

Wanco Inc. is seeking Inside Sales in our Arvada, CO production facility.

Summary:

Duties include selling parts, processing documents, assisting with repair and warranty requests, telephone support, and overall customer service. Possesses knowledge of the product lines both current and historical, to serve customer issues and parts needs best. Determine the best method to resolve problems to ensure customer satisfaction.

Answer customers’ questions regarding parts, prices, and availability.

Meet all sales objectives and handle all aspects of completing parts sales including paperwork.

Respond to customers’ inquiries or questions.

Follow up, either verbally or in writing, to ensure customer satisfaction.

Key Responsibilities:

• Understanding client needs and offer solutions and support.
• Presenting and delivering information to clients.
• Processing parts orders, warranty claims and repairs in a timely manner.
• Communicate the progress of parts orders and repairs with customers.
• Answering and following up with customers on various requests.
• Assisting the outside sales team with any requests.
• Maintaining a CRM database of prospective client information.

Qualifications/ Skills:

• Comfortable talking to new people daily.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.
• Persuasive and goal-oriented.
• Possesses an energetic, outgoing, and friendly demeanor.
• Self-motivated and self-directed.
• Able to multitask, prioritize, and manage time efficiently.
• Tenacity to handle rejection and continue on with a positive attitude when reaching the next potential client.
• Ability to work independently or as an active member of a team.
• Previous experience in an outbound call center or inside sales experience preferred.
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred.
• High school degree or equivalent.

Physical Requirements:

• Mobility to work in a factory and warehouse setting, including using standard office equipment, including a computer.
• Comfortable working indirectly in a manufacturing facility and adhering to PPE requirements.

Reporting: This position reports to the Managing Marketing Coordinator head and has no direct reports.

Salary Range: $22 - $27, No Commission

Benefits: Insurance (Medical, Dental, Life, 401k). Paid time off and holidays.

Eligible to participate in Wanco’s standard benefits package.