Desktop Support Manager

Ward Electric Company, Inc. is currently seeking a full-time Desktop Support Manager to work out of its Longmont, Colo. office. The position will oversee the desktop computing environment across multiple locations, ensuring all hardware, software, and network systems function smoothly. In this hands-on leadership role, you will manage a team of desktop support analysts, resolve escalated technical issues, and develop strategies to enhance user satisfaction and IT efficiency. This position is ideal for a proactive problem-solver who enjoys working in a fast-paced environment with diverse technical challenges.

Duties/Responsibilities:

• Lead, mentor, and manage a team of desktop support analysts.
• Oversee the installation, configuration, maintenance, and troubleshooting of laptops, mobile devices, and peripherals.
• Develop and implement policies and procedures to improve the performance and reliability of desktop environments.
• Monitor and respond to escalated support tickets, ensuring timely resolution.
• Collaborate with other IT teams to manage system upgrades, patching, and software deployments.
• Maintain inventory of IT assets and ensure software licenses are compliant.
• Provide training and technical guidance to end-users to improve productivity.
• Assist with IT support during critical periods, such as storm deployments, to ensure operational continuity.
• Stay updated on industry trends and emerging technologies to align IT support with company goals.

Requirements/Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 5 years of experience in IT support, with at least 2 years in a leadership or managerial role.
• Strong knowledge of desktop operating systems (Windows, MacOS) and Microsoft 365.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Knowledge of the following is a plus - M365 - Microsoft Entra ID - Microsoft Endpoint manager - SharePoint - Teams. 
• Experience with network troubleshooting and endpoint security solutions.
• Exceptional communication and interpersonal skills, with a focus on customer service.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Experience managing IT operations in multi-site environments is a plus.
• Willingness to travel occasionally to remote job sites, as needed.

Details/Benefits:

• Full-time
• In-person (based out of Ward Electric’s Longmont office)
• Competitive salary ($70-80k)
• Paid holidays
• Paid health, dental, and vision insurance for employee and dependents – BlueCross BlueShield
• 401(k) plan with 3-percent employer contribution
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Exposure to a variety of IT security technologies and tools
• Chance to make a meaningful impact in a crucial area of the company

About Ward Electric Company:

Ward Electric Company, Inc., is a Longmont, Colo. based, full-service, family-owned electrical contractor, which has been meeting the electrical needs of customers since first opening its doors in 2005. The company specializes in all aspects of power with an emphasis on high-voltage (transmission, distribution, substations) and renewables. Its range of work also includes commercial, industrial, and residential capabilities. Ward Electric’s projects stretch across the lower 48 states. The company, which has shown tremendous growth over recent years and has earned numerous honors including being recognized as a “Best Place to Work,” also provides storm assistance when and where needed. As Ward Electric expands its operations, the company is looking for an experienced Desktop Support Manager to lead our IT support efforts and ensure that our team has the technology resources needed to maintain our high level of service and excellence.

If you are passionate about leading desktop support operations and driving the success of our IT initiatives, we invite you to apply for this exciting opportunity. Join Ward Electric Company and take the lead in delivering innovative, high-quality technology solutions. Be part of a dynamic team committed to excellence and help us shape the future of IT within our organization. Apply today!