What are the responsibilities and job description for the Service Advisor position at Ward International Trucks?
Our Service Advisors / Managers work in a dealership and acts as the liaison between customers and the service technicians. The position will communicate with customers to determine their vehicular problems and the repair timeline and provides the technicians with accurate repair descriptions about the customers' concerns. We offer continuous training and career advancement.
What we offer you :
Competitive Wages
Work / Life Balance
Health, Dental, Vision
Insurance and FSA
401K with Company Match
Catered Meals for Special Occasion
Day to Day Responsibilities :
Produce and service vehicle work order
Provide superior Customer Service
Provide Estimates and Customer follow up
Greeting customers
Communicating to technicians
Overseeing and managing work orders and workflows.
Responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments
Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing
Write up customers vehicle issues and concerns or maintenance requirements accurately and clearly.
Obtain customer signature on the repair order and provide customer a copy of the repair order.
Must be able to understand, communicate, and evaluate all vendors and international warranty guidelines, approval processes and policies during the write up and repair process.
Establish customers’ method of payment, purchase order requirements and estimate requirements if needed at time of write up.
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