Customer Service Representative-Remote

Ware Jones Realtors is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in the Real Estate industry. This remote position is ideal for individuals who possess a passion for helping clients navigate their real estate journeys while providing exceptional customer care. As a Customer Service Representative, you will be the first point of contact for our clients, addressing inquiries, resolving concerns, and ensuring a seamless experience in their property transactions. At Ware Jones Realtors, we pride ourselves on our commitment to excellence and our focus on client satisfaction. You will be equipped with comprehensive training and support to help you understand our services and the market. Your role is pivotal in fostering positive relationships with clients, maintaining accurate records, and supporting our sales team in achieving their goals. This is an exciting opportunity for someone looking to grow within the real estate sector while working in a flexible, remote environment. If you are a motivated professional with strong communication skills and a desire to contribute to a thriving team, we encourage you to apply and be part of our mission to provide outstanding service in real estate.

Responsibilities

• Handle incoming client inquiries via phone, email, and chat in a professional manner.
• Assist clients with property searches, scheduling viewings, and providing relevant information.
• Maintain accurate client records and update the database with necessary information and interactions.
• Resolve client issues and complaints promptly and escalate complex cases to the appropriate department.
• Coordinate communication between clients and agents to ensure streamlined processes and follow-ups.
• Provide support for promotional activities, including outreach for open houses and special events.
• Gather feedback from clients to improve service quality and identify areas for enhancement.

Requirements

• High school diploma or equivalent; further education in business or customer service is a plus.
• Proven experience in customer service or a similar role, preferably in real estate or a related industry.
• Excellent verbal and written communication skills to effectively interact with clients and team members.
• Strong problem-solving abilities and a proactive approach to addressing client needs.
• Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
• Ability to work independently in a remote setting with minimal supervision.
• Strong organizational skills and attention to detail to manage multiple tasks efficiently.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Wellness Resources
• Stock Option Plan