What are the responsibilities and job description for the Customer Service Representative position at Warehouse and Logistics?
Position Responsibilities:
- Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
- Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
- Uses strong customer service ability to provide value added services in a timely and accurate manner.
Requirements:
- High School diploma or equivalency
- Outstanding telephone and interpersonal skills.
- Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
- Excellent computer skills and proficiency with Microsoft Office
- Experience using Salesforce and/or SAP strongly preferred
- Minimum 1 year of data entry experience required.
- Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
- Must be able to handle multiple tasks at one time with a high attention to detail.
- Skilled at suggestive selling and providing alternative solutions to accounts.
- Ability to work overtime when required.
- Ability to utilize computer, mouse, keyboard for up to 8 hours per day
- Ability to sit or stand for up to 8 hours per day
Job Types: Full-time, Contract
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 2 years (Preferred)
- SAP CRM: 1 year (Preferred)
- Salesforce: 1 year (Preferred)
Work Location: In person
Salary : $19 - $20
