What are the responsibilities and job description for the Now Hiring: Front Counter Team Member – Bring The Heat & The Hospitality! 🔥 position at WAREHOUSE BBQ?
Location: Warehouse BBQ – 1150 US1 Suite 215 Youngsville, NC
Job Type: Part-Time
Pay: Competitive hourly tips
About Us:
At Warehouse BBQ, we serve soul food with smoke, flavor with fire, and southern hospitality with a smile. We’re a takeout-focused BBQ joint that runs on scratch-made food and fast-paced energy—and we’re looking for a customer-obsessed, detail-driven front counter team member to help us keep the vibe high and the line moving.
Your Role:
You’ll be the first and last impression our guests have—and we want that impression to be unforgettable (in the best way). From helping folks navigate our smoky menu to making sure the POS is poppin’, your mission is to keep orders flowing, guests smiling, and the vibe lively.
Responsibilities:
- Open or close the restaurant following our setup/shutdown checklists
- Greet guests with energy, knowledge, and southern charm
- Take customer orders accurately using Clover POS
- Explain our menu items and upsell like a pro (extra sides, brisket upgrade, anyone?)
- Sign up guests for our Rewards Program
- Ask satisfied customers to leave Google Reviews
- Handle takeout and online orders efficiently and accurately
- Keep the front counter clean, stocked, and welcoming
- Work closely with the kitchen to keep things flowing smoothly
- Maintain composure during busy rushes and keep the energy positive
- Be a team player willing to jump in where needed
What We’re Looking For:
- Prior front-of-house or customer service experience (bonus if it’s food service)
- Outgoing, friendly, and confident—you're not afraid to start a convo
- Comfortable upselling and explaining menu items clearly
- Tech-savvy enough to use POS and customer loyalty apps
- Punctual, dependable, and able to work independently
- Able to work fast without compromising accuracy or service
- Weekend and evening availability required
What You Get:
- Fun, fast-paced BBQ environment
- Tip share
- Opportunity to grow with a locally owned, expanding business
- Staff discounts
- Be part of a team that takes pride in doing things the Ware way
