What are the responsibilities and job description for the Special Orders Coordinator position at Warehouse Direct?
JOB DESCRIPTION
Special Orders Coordinator
EMPLOYER INFORMATION :
FLSA Status :
Non-Exempt
Reports To : Customer Service Manger
Prepared Date : 2025
Department : Customer Service
JOB PURPOSE :
The Special Orders Coordinator is responsible for efficiently processing and managing special orders placed with Warehouse Direct suppliers. This role requires strong communication, organizational, and problem-solving skills to ensure timely order fulfilment and customer satisfaction.
JOB RESPONSIBILITIES :
- Order Processing : Manage the end-to-end special order process, including generating and submitting purchase orders to Warehouse Direct suppliers.
- Confirmation & Tracking : Proactively obtain order confirmations from suppliers in a timely manner and accurately update the internal system with the latest order information.
- Communication : Maintain clear and consistent communication with Customer Service Representatives (CSRs) and Sales personnel regarding product availability, any potential delivery issues, and pricing concerns.
- Issue Resolution : Assist in actively troubleshooting and resolving issues related to special order purchases, ensuring a smooth and efficient process.
- Additional Tasking : Complete other duties and special projects as assigned by Management.
WORK CONDITIONS : Physical Demands
The employee occasionally stands, walks, frequently sits, reaches with hands and arms and talks or hears.
Lifts Weight or Exerts Force Work Environment
The employee occasionally lifts up to 10 pounds.
Visions
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus.
QUALIFICATIONS : Years of Experience
Education
High School Diploma or Equivalent. Prior customer service experience helpful.
SKILLS :
KNOWLEDGE :
Employee Printed Name :
Employee Signature :
Date signed :
