What are the responsibilities and job description for the Process Improvement Manager position at Warehouse Services, Inc.?
Job Details
Description
The Cox Group is a leading Supply Chain Logistics company that is customer driven, responsive, flexible, and cost effective accomplishing this vision through employee pride and commitment. Our organization is truly different in the way we serve our personnel and our clients.
Our firm would like to retain an experienced process improvement manager to join our team in Greenville, SC. The candidate should be able to lead projects, deal with people effectively and interface with clients. Past experience in operating large DC’s, coupled with excellent people skills and financial analysis are key.
Duties & Responsibilities
The Process Improvement Manager will be responsible for driving process optimization initiatives across the organization. This role will involve analyzing and redesigning business processes to improve efficiency, reduce costs, and ensure high-quality outcomes. This position will leverage process improvement methodologies such as Lean, Six Sigma, and 5S to develop strategies that foster continuous improvement, enhance operational performance, and align processes with organizational goals. This job description in no way states or implies that these are the only duties to be performed in this position; they are only the major duties.
Description
The Cox Group is a leading Supply Chain Logistics company that is customer driven, responsive, flexible, and cost effective accomplishing this vision through employee pride and commitment. Our organization is truly different in the way we serve our personnel and our clients.
Our firm would like to retain an experienced process improvement manager to join our team in Greenville, SC. The candidate should be able to lead projects, deal with people effectively and interface with clients. Past experience in operating large DC’s, coupled with excellent people skills and financial analysis are key.
Duties & Responsibilities
The Process Improvement Manager will be responsible for driving process optimization initiatives across the organization. This role will involve analyzing and redesigning business processes to improve efficiency, reduce costs, and ensure high-quality outcomes. This position will leverage process improvement methodologies such as Lean, Six Sigma, and 5S to develop strategies that foster continuous improvement, enhance operational performance, and align processes with organizational goals. This job description in no way states or implies that these are the only duties to be performed in this position; they are only the major duties.
- Understand Key Operational Indicators (KOIs) and ensure operations align with customer needs, with actions to improve where necessary.
- Engage in all aspects of daily site operations to gain a comprehensive understanding of each process.
- Promote and participate in safety training and initiatives to foster a safe work environment.
- Learn the functionality and maintenance requirements of all facility equipment and infrastructure.
- Develop and maintain effective communication with the client to understand their evolving needs and expectations. Participate in client meetings and gather feedback on operational performance.
- Learn and understand the site budget, analyze variances, and identify cost-saving opportunities.
- Conduct process analysis to identify inefficiencies and develop cost-effective improvement strategies.
- Ensure the delivery of safe, high-quality, and productive services to the client through continuous learning and process refinement.
- Support the Quality Department in investigations of operational defects and participate in root cause analysis (RCCA). Learn and implement quality control standards.
- Establish and maintain clear communication channels at all levels of the organization. Actively seek feedback from team members.
- Understand, implement, and support the execution of the daily operational plan.
- Learn how to effectively assign and delegate work to team members, focusing on their development.
- Ensure that employees have the necessary PPE, equipment, and tools to perform their tasks safely and efficiently.
- Participate in employee performance reviews and provide constructive feedback to support their development. Learn how to properly document performance.
- Recognize improvement and successes within the operation.
- Learn the inventory and BLR processes according to client specifications.
- Undertake other duties assigned by the Site Manager or corporate team focusing on learning and development.
- Strong knowledge of KOI metric monitoring, analysis and reporting.
- Minimum 5 or more years of management experience in supply logistics or related field managing direct report managers.
- Experience utilizing Lean Six Sigma process and tools to solve logistic problems.
- Proficient in data analytic tools and software, such as Microsoft Excel, Access, SQL, and statistical analysis software.
- Proficient with warehouse management systems (WMS), and supply chain software applications.
- Strong communication and presentation skills with the ability to effectively convey technical concepts to non-technical stakeholders.
- Demonstrated ability to drive process improvements and implement innovative solutions to optimize supply chain operations.
- A strong commitment to safety, care and concern of our employees.
- Medical, Pharmacy, Dental, and Vision offered after 90 days of employment.
- 401K auto enrollment after 90 days
- ProfitSharing Plan enrollment after 1 year of service.
- Performance Reviews after 90 days, 6 months and then annually.
- Quarterly discretionary performance bonus.
- Vacation, Sick and Holiday Pay
- Annual Uniform Allowance
- Internal Career Growth Opportunities.
