What are the responsibilities and job description for the Customer Service Rep position at Warehouse Specialists, LLC?
Do you have an enthusiastic personality and enjoy working with customers? If so, here is an opportunity for you! We will ask you to provide our customer with information, pricing and assist in problem resolution ensuring new and repeat business. You will also be responsible for timely and accurate inventory management and communication to internal and external customers including billing. The shift for this position is going to be 8:00am - 4:30pm, Monday - Friday.
DUTIES AND ACCOUNTABILITIES:
- Answer phones in a professional manner promptly and reply to voice mail within 2 hours.
- Have working knowledge of different computer systems, including MS Word, Excel and Outlook.
- Enter data in a timely and accurate manner.
- Understand company services and related pricing.
- Learn new products and services as required by company and customer.
- Utilize Standard Reporting process to provide customer with reportable information.
- Understand, research and respond to all questions from internal and external customers.
- Work with both internal and external customers with any questions on orders or problems.
- Accurately issue billing or credits on a timely basis after proper research and management approval.
- Make customer relationship phone calls to new and existing customers.
- Assist in other duties as needed.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Enjoys contact with customers via phone, e-mail or in person.
- Requires strong organizational, problem solving, multi-tasking and decision-making skills.
- Strong computer skills and working knowledge of MS Word, Excel and Outlook.
- Must be reliable and a team player.
- Must demonstrate exceptional customer focus and sense of urgency.
- Bi-lingual speaking capabilities a plus.
PREFERRED EDUCATION AND EXPERIENCE:
- High School diploma
- 1-3 years of customer service, administrative assistant or data entry experience
- Background in warehousing or inventory management a plus
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