Learning & Development Specialist

Summary

SUMMARY DESCRIPTION:

The Training Development Specialist is responsible for developing, facilitating, coordinating, and scheduling training programs including but not limited to New Hire Orientation, guest service training, leadership & professional development skills training and property due diligence training.

ESSENTIAL JOB FUNCTIONS/DUTIES:

Essential duties and tasks that must be performed with or without reasonable accommodation.

Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.

Accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records, and reports.

Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.

Manages multiple priorities simultaneously and meets deadlines.

Practices positive, fair, and ethical relations with all team members, guests, and visitors at all times.

Develops/creates, implements, and oversees execution of training based on the strategic needs of the organization.

Designs training and developmental programs and processes for employee skill enhancement and career development that target individuals as well as groups.

Performs cause, knowledge, or gap analyses to help determine appropriate training delivery options.

Researches and develops curriculum that is appropriate to the business needs and advances the effectiveness of the learning function by recommending appropriate methods and tools to address training needs.

Constructs leader guides, participant manuals, course evaluations, and other supportive materials to enhance performance improvement strategies.

Partners and consults with department leaders to ensure division and department training materials, SOPs and other training tools are up-to-date and utilized effectively; coaches and provides guidance to department leadership on implementation and utilization of training materials.

Works with safety as a priority and follows department and company safety standards.

Maintains relevant knowledge of industry through continuing education and training.

Performs other tasks as assigned.

JOB SPECIFICATIONS:

Must be 19 years or older.

Bachelor’s Degree or above in a related field or equivalent experience required.

Minimum three (3) years of Learning and Development/ Training, supervisory and LMS experience, preferably in hospitality industry.

Strong analytical and problem-solving skills.

Strong supervisory and leadership skills.

Proficient with Microsoft Office Suite or related software; HRIS and LMS.

Demonstrated outstanding organizational, planning, and project management skills.

Excellent facilitation and presentation skills.

Working knowledge of company internal controls and Policies and Procedures.

CORE COMPETENCIES:

Guest Focus

Initiative

Teamwork Orientation

Communication Proficiency

Ethical Conduct

Problem Solving/Analysis

Decision Making

Flexibility

Stress Management/Composure

TRAVEL REQUIREMENTS:

Travel is expected up to 50% of the time for this position. This role is expected to travel between our main office locations and our Casino locations within the state of Nebraska. Travel is expected on a weekly basis for one or more days. Expected travel is during normal business hours and may or may not require an overnight stay.

WORK HOURS:

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? Drivers’ License, Professional Training, Facilitation, OD and/or HR certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENT

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

WORK ENVIRONMENT:

1 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

1 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

1 Exposure to work safety hazards

2 Exposure to secondhand smoke

2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:

2 Physical mobility: movement from place to place on the job, considering distance and speed

2 Physical agility: ability to maneuver body while in place

1 Ability to lift up to 20 lbs.

1 Physical strength to manage routine office materials and tools

1 Dexterity of hands and fingers

1 Dexterity of feet

1 Physical balance: ability to maintain balance and physical control

1 Coordination: including eye/hand, hand/foot, etc.

2 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:

2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

2 Memory, considering the amount and type of information

1 Complexity of decision making

1 Time pressure of decision making

2 Analytical thinking

2 Conceptual thinking

1 Ability to compute basic math calculation

COMMUNICATION:

1 Fluency in English

0 Fluency in another language

3 Verbal communication

3 Written communication

1 Non-verbal communication

SENSORY ABILITIES:

2 Ability to see

2 Ability to distinguish colors

2 Ability to hear

0 Ability to smell

0 Ability to taste

0 Sense of touch