Table Games Supervisor - Lincoln

Summary

Table Games Floor Supervisor 

SUMMARY 

The Table Games Floor Supervisor is responsible for assisting with managing the Table Games Department; providing staff with effective guidance and assistance regarding accomplishing the goals and objectives of the table games facilities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse, Lincoln. 
• Tracks and documents play of guests including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.  
• Maintains proper table inventories through fills and credits.  
• Issues playing cards and dice and review them for irregularities at the beginning of the shift.  
• Assists with personnel functions, such as: training, development, supervision, evaluations, and disciplinary actions; will perform these functions in a timely manner.  
• Supervises, coaches, instructs and direct dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions and monitoring all work processes.  
• Assists with staff schedules for assigned shift, including the scheduling of any necessary team member training.  
• Investigates and resolves guest complaints regarding customer services issues in a positive manner.  
• Ensures team member compliance with all departmental, company, gaming policies, procedures and any other applicable rules and regulations; will also enforce all required safety codes.  
• Maintains company, team member, and guest information confidentiality.   
• Must be flexible in scheduling based on business needs.  
• Performs other tasks as assigned. 

SKILLS AND QUALIFICATIONS 

• Must be 21 years of age or older.  

• High school diploma. GED, or relevant experience.  
• Three (3) years Table Game experience and/or training, experience in table games operations to include, but not limited to, experience as a Dealer, Floor Supervisor, Pit Supervisor, Shift Manager Trainee and/or Shift Manager.  
• Excellent organizational skills and attention to detail.  
• Strong analytical and problem-solving skills.  
• Proficient with Microsoft Office Suite or related software.  
• Demonstrates commitment to guest service excellence and ethical conduct.  
• Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.  
• Working knowledge of company internal controls and Policies and Procedures.  
• Working knowledge of all table games and their rules and regulations.  
• Exhibits respectful consideration of viewpoints, situations, and others.  
• Places the guest’s experience and safety at the forefront of every decision. 

COMPENTENCIES 

• Guest Focus  
• Initiative  
• Teamwork Orientation  
• Communication Proficiency  
• Ethical Conduct  
• Problem Solving/Analysis  
• Decision Making  

• Flexibility  
• Stress Management/Composure  

BENEFITS• Federal Employees Medical Coverage• Full Insurance Coverage offerings• 401K with Day 1 Vesting & Company Match• Quarterly Incentive Program• Vacation, Holiday & Sick Days• Discounted Meal Program

TRAVEL   

None  

POSITION TYPE/EXPECTED HOURS OF WORK   

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property. 

CERTIFICATION REQUIREMENTS   

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No   

Gaming License Required? Ability to secure and maintain NE Gaming License required.   

Other Certifications? Drivers’ License.     

Other Duties   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.   

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. 

PHYSICAL REQUIREMENTS ASSESSMENTRating Scale0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary LevelsCritical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:1 Accessibility of all worksites required for the position1 Exposure to weather and temperature extremes1 Exposure to darkness1 Exposure to cramped spaces1 Exposure to loud noises1 Exposure to chemicals and fumes1 Exposure to dust1 Exposure to heights1 Exposure to work safety hazards2 Exposure to secondhand smoke1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:1 Physical mobility: movement from place to place on the job, considering distance and speed1 Physical agility: ability to maneuver body while in place1 Ability to lift up to 75 lbs.1 Physical strength to manage routine office materials and tools1 Dexterity of hands and fingers1 Dexterity of feet1 Physical balance: ability to maintain balance and physical control1 Coordination: including eye/hand, hand/foot, etc.1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks1 Memory, considering the amount and type of information1 Complexity of decision making2 Time pressure of decision making2 Analytical thinking2 Conceptual thinking2 Ability to compute basic math calculation

COMMUNICATION:1 Fluency in English1 Fluency in another language2 Verbal communication2 Written communication1 Non-verbal communication

SENSORY ABILITIES:2 Ability to see2 Ability to distinguish colors1 Ability to hear0 Ability to smell0 Ability to taste1 Sense of touch